Melissa Watters
Canonsburg,PA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
2026
2026
years of professional experience
1990
1990
years of post-secondary education
Work History
Manager
My Favorite Sweet Shoppe
Carnegie, Pennsylvania
09.2012 - Current
- Managed daily operations to ensure smooth workflow and customer satisfaction.
- Oversaw staff scheduling and training to optimize team performance.
- Coordinated inventory management, ensuring stock levels met customer demand.
- Resolved customer inquiries and complaints to promote loyalty and repeat business.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Implemented quality control measures to uphold company standards.
Food Service Worker
Charters Valley High School
Bridgeville, Pennsylvania
08.2009 - 06.2017
- Prepared and served nutritious meals to students in a timely manner.
- Maintained cleanliness and organization of food preparation areas and serving stations.
- Assisted in inventory management by tracking food supplies and reporting shortages.
- Followed health and safety regulations to ensure safe food handling practices.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Operated cash register to process cash, check, and credit card transactions.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
Home Childcare Provider
Self
- Provided daily care and supervision for children in a home environment.
- Developed and implemented age-appropriate educational activities and games.
- Managed meal preparation, ensuring nutritional needs were met for children.
- Established effective communication with parents regarding children's progress and needs.
- Communicated with parents about daily activities and any concerning behaviors.
- Organize indoor and outdoor play activities to stimulate physical and mental development.
- Provide a safe, nurturing and stimulating environment for the children in my care.
Education
Secretary
Bradford Business School
09.1988 - 06.1989
Indiana Area Senior High School
Indiana, PASkills
- Operations management
- Staff training
- Inventory control
- Customer satisfaction
Timeline
Manager
My Favorite Sweet Shoppe
09.2012 - Current
Food Service Worker
Charters Valley High School
08.2009 - 06.2017
Secretary
Bradford Business School
09.1988 - 06.1989
Home Childcare Provider
Self
Indiana Area Senior High School