Melissa Whitaker
Bolivar,MO
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Smith's Restaurant. Proven ability to engage guests and resolve complaints, fostering loyalty and satisfaction. Experienced in cash handling and training new staff, contributing to a positive dining experience and operational efficiency.
Overview
22
22
years of professional experience
Work History
Server
Smith's Restaurant
04.2004 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to accommodate special dietary requests and preferences.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Trained new servers on menu knowledge and customer interaction techniques.
- Resolved customer complaints promptly, fostering positive relationships with patrons.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Youth Care Worker
Good Samaritan Boys Ranch
04.2006 - 07.2007
- Provided individualized support to youth, fostering emotional growth and stability.
- Implemented behavior management strategies to improve youth interactions and outcomes.
- Developed and led recreational activities promoting teamwork and social skills among residents.
- Collaborated with multidisciplinary teams to create tailored care plans for each youth.
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Enhanced youth development by implementing structured activities and educational support.
- Completed clear and concise documentation of youth behavior and actions.
- Assisted with daily living skills training, supporting self-sufficiency among program participants.
- Ensured proper medication administration for individuals under my care according to doctors orders.
- Fostered safe and nurturing environment, ensuring physical and emotional safety of all youth under care.
Education
No Degree - Biology
Southwest Baptist University
Bolivar, MOAssociate of Science - Biology
Ozarks Technical Community College
Springfield, Missouri, MOSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Youth Care Worker
Good Samaritan Boys Ranch
04.2006 - 07.2007
Server
Smith's Restaurant
04.2004 - Current
No Degree - Biology
Southwest Baptist University
Associate of Science - Biology
Ozarks Technical Community College