Melissa Wilcher
Jacksonville,FL
Summary
Results-oriented collections agent with 17 years of expertise in leading high-performing teams and developing scalable processes facilitating accurate billing and collections processes. Focused on eliminating issues contributing to account delinquency and streamlining collections best practices. Excited to bring history of innovation and relationship-building skills to growing organization.
Overview
26
26
years of professional experience
Work History
Collections Agent
Revco Solutions
06.2007 - Current
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
Supervisor
NCC Collection Agency
04.2005 - 08.2006
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Medical Specialist
Army
10.1997 - 05.2002
- Enhanced patient care by developing and implementing innovative treatment plans.
- Reduced recovery times for patients through personalized therapy programs.
- Collaborated with interdisciplinary teams to optimize patient outcomes.
- Streamlined patient records management, improving efficiency in a high-volume clinic.
Education
Certification -
Fort Sam Huston
San Antonio, TX04.1998
High School Diploma -
Jefferson County High School
Louisville, GA05.1997
Skills
- Fair Debt Practices
- Delinquent Account Management
- Debt Management
- Repayment Plan Structuring
Timeline
Collections Agent
Revco Solutions
06.2007 - Current
Supervisor
NCC Collection Agency
04.2005 - 08.2006
Medical Specialist
Army
10.1997 - 05.2002
Certification -
Fort Sam Huston
High School Diploma -
Jefferson County High School
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