Melissa Williams
Averill Park,NY
Summary
Accomplished leader in the deli industry, delivering exceptional customer service and ensuring inventory accuracy. Skilled in mentoring staff and maintaining high standards of cleanliness and food quality, committed to enhancing operational performance.
Overview
2026
2026
years of professional experience
Work History
Deli Manager
Jiffy Mart
Averill Park, NY
06.2019 - 11.2025
- Managed daily operations of deli department, ensuring quality food preparation.
- Ordered inventory and maintained stock levels for fresh ingredients.
- Ordered necessary deli supplies to maintain stock levels.
- Supervised deli staff to ensure efficient customer service.
- Mentored newly hired employees, enhancing their understanding of company programs.
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
- Prepared workstations with ingredients and tools to increase efficiency.
- Created variety of dishes that encouraged customer loyalty.
- Resolved customer complaints in a professional manner.
- Collaborated with other departments to streamline operations and improve service delivery.
- Delegated work to staff, setting priorities and goals.
- Operated cash register and lotto machine efficiently.
- Assumed opening and closing shifts to maintain smooth operations.
Stocker
Big Lots
Rensselaer, NY
02.2017 - 05.2019
- Stocked shelves with new merchandise according to store layout and inventory levels.
- Collaborated with team members to streamline stocking processes and optimize merchandise organization.
- Lifted and transported materials of varying weights to maintain effective stocking operations. of varied weights regularly to support stocking operations.
- Maintained cleanliness and organization of storage areas and sales floor for optimal productivity.
- Removed outdated products from shelves in compliance with company policy.
- Created visually appealing merchandise displays to improve product visibility and drive sales.
- Provided customer service by responding to inquiries regarding product location, pricing, and availability.
- Demonstrated adaptability by assisting customers with diverse inquiries and ensuring satisfaction.
Mail Sorter
United States Post Office
Albany , NY
11.2018 - 01.2019
- Sorted and routed incoming mail to staff, departments, and external customers efficiently.
- Inspected mail for damage to ensure compliance with handling procedures and postal regulations.
- Operated mail processing equipment to sort various types of mail, ensuring accurate and timely delivery.
- Bundled and labeled sorted mail per established procedures and deadlines, facilitating efficient distribution.
- Prepared outgoing mail by packaging and labeling items for distribution.
- Maintained confidentiality of sensitive materials throughout all responsibilities.
- Organized workspace to enhance workflow and productivity, contributing to smoother mail processing operations. to enhance efficiency and workflow.
- Collaborated with team members to optimize workflows and improve productivity.
Newspaper Carrier
Times Union Newspaper
East Greenbush, NY
11.2014 - 02.2017
- Delivered newspapers daily to designated routes in all weather conditions.
- Managed time effectively to ensure on-time deliveries within specified routes.
- Organized loads and updated routes to enhance delivery efficiency and adhere to customer specifications.
- Maintained positive attitude and professionalism while interacting with customers and team members.
- Engaged with customers to clarify delivery requests and implement changes promptly.
- Preserved newspaper condition to meet customer expectations at store locations.
- Managed inventory of newspapers and supplies to support uninterrupted operations.
- Inserted fliers into newspapers to promote local businesses. and promotional materials into newspapers to enhance customer offerings.
Department Manager
Walmart
East Greenbush, NY
08.1999 - 11.2014
- Led and managed team of seven employees, ensuring timely and efficient task completion.
- Oversaw daily operations to ensure smooth workflow and enhance team productivity.
- Managed shift overstock, restocking, and inventory control to sustain optimal stock levels.
- Collaborated with multiple departments to streamline operations and improve service delivery.
- Assisted customers with inquiries and resolved concerns promptly.
- Maintained professionalism in stressful situations to effectively diffuse tension.
Laundry Attendant
Wagner's Laundromat
West Sand Lake, NY
1998 - 1999
- Operated washing machines, dryers, extractors, and other laundry equipment to ensure high-quality service delivery.
- Maintained cleanliness of work areas and equipment, fostering a safe and welcoming environment for customers.
- Assisted customers with inquiries regarding machine operation and laundry services efficiently.
- Consistently delivered exceptional customer service during all interactions.
- Processed cash transactions accurately, ensuring smooth and efficient service at the counter.
Supervisor
Rite Aide
West Sand Lake, NY
1995 - 1996
- Resolved customer complaints to improve satisfaction levels.
- Trained and mentored staff in customer service best practices to elevate service quality.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Executed store opening and closing procedures to ensure readiness for customers
- Managed stock through product removal, restocking, and merchandising to ensure optimal inventory levels.
- Handled shipping and receiving procedures.
- I worked in multiple departments.
Housekeeper
Key Bank
West Sand Lake, NY
1995 - 1996
- Swept, mopped floors, vacuumed carpets, dusted furniture, wiped down surfaces to ensure clean and inviting environment.
- Vacuumed floors, dusted furniture to uphold organized, professional appearance in office spaces.
- Maintained cleanliness in office spaces and common areas daily.
- Emptied trash receptacles across property to maintain hygiene and cleanliness.
Education
High School Diploma -
Averill Park High School
Averill Park, NY06-1995
Skills
- Food safety management
- Inventory oversight
- Staff supervision
- Quality assurance
- Customer relationship management
- Creativity
- Communication skills
- Problem solving
- Adaptability
References
References available upon request.
Timeline
Deli Manager
Jiffy Mart
06.2019 - 11.2025
Mail Sorter
United States Post Office
11.2018 - 01.2019
Stocker
Big Lots
02.2017 - 05.2019
Newspaper Carrier
Times Union Newspaper
11.2014 - 02.2017
Department Manager
Walmart
08.1999 - 11.2014
Laundry Attendant
Wagner's Laundromat
1998 - 1999
Supervisor
Rite Aide
1995 - 1996
Housekeeper
Key Bank
1995 - 1996
High School Diploma -
Averill Park High School