Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Melissa Willing

Melissa Willing

Sauk Rapids,MN

Summary

Business professional prepared for this role, bringing wealth of experience in strategic planning and operational management. Delivered impactful results through effective leadership and resource optimization. Focused on fostering team collaboration and achieving exceptional outcomes with adaptability and reliability. Skilled in financial management, strategic growth, and customer relations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Owner

Speckless & Felicity Cleaning Services, LLC.
06.2022 - Current
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.

Quality Specialist/ Custodial

Grede Foundries
02.2019 - 06.2022
  • Liaised between quality control and other departments both verbally and in writing regarding concerns, errors and proper business processes efficiently.
  • Collected data for review and assigned manager audits.
  • Utilized Microsoft Office Suite (Teams, Word and Access) and Excel 1 & 2 along with heavy data entry skills, attention to detail, statistical data to provide accurate reports to Plant management.

Health Information Management

Saint Cloud Hospital
10.2018 - 02.2019


  • Gathered critical patient health information and reviewed documents for accuracy in Epic health management system.
  • Identifying problems with gaps in care and health management.
  • Supported curriculum development professionals for healthcare and information systems.
  • Reviewed, sorted, organized and scanned documentation.
  • Complied and Respected HIPAA

Certified Nursing Assistant

Good Shepherd Community
01.2015 - 02.2019
  • Promoted good oral and personal hygiene by aiding patients with Activities of Daily living (brushing, dressing and grooming).
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, medications and evaluating patient needs.
  • Documenting precisely and when needed, corrected information on Electronic Medical Record.

Education

No Degree - MHA Healthcare Administration

Southern New Hampshire University
Manchester
12-2028

Skills

  • Team Leadership
  • Thrives under pressure and embraces challenges
  • Highly organized & detailed orientated
  • Maintains Quality in patient care, customer relations and paperwork
  • Strategic, analytical and organized multitasker
  • Interpersonal communications & customer relations
  • Expertise in financial reporting
  • Microsoft Suite, Access & Powerpoint, Excel 1 & 2, SAP 1 & 9
  • HIPAA & Healthcare Law & Ethics
  • Medical Terminology
  • Exceptional Time Management & Problem solving
  • Experience working with patients, families and healthcare teams

Certification

  • Leadership & Management
  • Conflict Resolution
  • Managing a diverse workplace
  • Excel 1 & 2

Timeline

Owner

Speckless & Felicity Cleaning Services, LLC.
06.2022 - Current

Quality Specialist/ Custodial

Grede Foundries
02.2019 - 06.2022

Health Information Management

Saint Cloud Hospital
10.2018 - 02.2019

Certified Nursing Assistant

Good Shepherd Community
01.2015 - 02.2019

No Degree - MHA Healthcare Administration

Southern New Hampshire University

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