Melissa Winchester
Sylvania
Summary
Retail manager with 29 years of experience leading teams in high-volume stores generating up to $100 million annually. Successfully managed over 300 employees to achieve operational excellence and drive sales performance. Expertise in optimizing product placement and enhancing customer experience. Proven ability to develop talent and create a positive work environment through effective engagement and recognition.
Overview
30
30
years of professional experience
Work History
Store Manager
WERNERS HALLMARK
Sylvania
11.2022 - Current
- Managed daily store operations to ensure efficient workflow and high productivity.
- Trained and supervised staff to enhance customer service skills and compliance with standards.
- Developed promotional displays that attracted customer attention and increased sales.
- Maintained inventory accuracy through retail management software and regular audits.
- Implemented visual merchandising standards to elevate product presentation and appeal.
- Resolved customer complaints effectively, fostering high satisfaction levels.
- Recruited, trained, and supervised new employees to strengthen team performance.
- Conducted cash handling activities, balancing sales and managing bank deposits.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Real Estate Agent
Key Realty
Sylvania
06.2020 - 11.2023
- Guided clients through property transactions from initiation to closing.
- Conducted property evaluations to establish market value and pricing.
- Negotiated contracts and agreements between buyers and sellers.
- Maintained client relationships to drive repeat business opportunities.
- Collaborated with mortgage brokers to present financing options for clients.
- Attended real estate seminars to remain informed on industry trends and regulations.
- Responded promptly to client inquiries via phone or email.
- Coordinated showings of residential properties, highlighting key features and benefits.
Assistant Store Manager
Walmart
Toledo
02.1996 - 05.2020
- Managed total store operations with sales reaching over $100 million and oversight of 300 associates.
- Ensured communication and enforcement of all safety and compliance laws and regulations.
- Oversaw daily cash handling procedures, promptly reconciling discrepancies as needed.
- Monitored sales performance and provided feedback to improve results.
- Managed day-to-day operations, including customer service, inventory management, and staff scheduling.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Store expansion Project Manager in 2 stores: Including blue printing camera placement. Oversaw LP team and technicians to deliver quality work, accident free and timely project.
Education
Psycology
Ball State University
Muncie, INPsycology
Indianan Purdue University
IndianaEducation And Psychology
Tri State University
Angola IndianaSkills
- Customer service and support
- Relationship management
- Compliance oversight
- Team leadership
- Project management
- Inventory management
- Effective communication
- Sales analysis
- Training development
- Performance feedback
- Loss prevention procedures
- Problem-solving
Accomplishments
Top performing Departments exceeding 1 million is sales each .
References
References available upon request.
Timeline
Store Manager
WERNERS HALLMARK
11.2022 - Current
Real Estate Agent
Key Realty
06.2020 - 11.2023
Assistant Store Manager
Walmart
02.1996 - 05.2020
Psycology
Ball State University
Psycology
Indianan Purdue University
Education And Psychology
Tri State University