Melissa Wolfe
Painesville,OH
Summary
Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
23
23
years of professional experience
Work History
Medical Assistant
Lake Obstetrics And Gynecology
Mentor, OH
10.2012 - Current
- Clerical administrative duties
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Organized patient charts before each day's clinic sessions began.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Provided assistance to medical staff in performing minor surgical procedures.
- Collected samples from patients for laboratory testing purposes.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in prescription refill requests.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Administered injections, medications and treatments as directed by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Medical Assistant
Lake Health Internal Medicine
Willoughby, OH
11.2010 - 10.2012
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Organized patient charts before each day's clinic sessions began.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Documented notes during patient visits.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Administered medications under physician's supervision.
- Prepared treatment rooms for patient examinations.
Medical Secretary
Cleveland Clinic-General Surgery
Mayfield , Ohio
04.2001 - 08.2008
- Processed payments for co-pays or services rendered using computerized billing software programs.
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Created new patient files when needed and ensured that all documents were properly filed in each file folder.
- Greeted patients upon arrival, collected medical history, and verified insurance coverage.
- Scheduled laboratory tests, imaging studies and other procedures as requested by the physician.
- Prepared patient charts for physicians prior to appointments, including updating existing information.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Assisted in patient education regarding medical procedures and pre-visit requirements.
- Answered phone calls, directed inquiries, and provided exceptional patient service.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Surgery Sch
Education
Associate of Science - Medical Assisting
University of Toledo-Community College
Toledo, OH06-1996
Skills
- Patient Scheduling
- HIPAA Compliance
- Medical Terminology
- Data Entry
- Procedure Assistance
- Compassionate
- Equipment Sterilization
- Immunization Administration
- Understands medical procedures
- Stocking supplies
- OB/GYN procedures
Timeline
Medical Assistant
Lake Obstetrics And Gynecology
10.2012 - Current
Medical Assistant
Lake Health Internal Medicine
11.2010 - 10.2012
Medical Secretary
Cleveland Clinic-General Surgery
04.2001 - 08.2008
Associate of Science - Medical Assisting
University of Toledo-Community College
Similar Profiles
Katarzyna KluzaKatarzyna Kluza
MD at Department Of Gynecology, Gynecology Oncology And Obstetrics, Fryderyk Chopin University HospitalMD at Department Of Gynecology, Gynecology Oncology And Obstetrics, Fryderyk Chopin University Hospital
GRACE MABOUSSOUGRACE MABOUSSOU
Sonography Student at Metropolitan Obstetrics, Gynecology & UrogynecologySonography Student at Metropolitan Obstetrics, Gynecology & Urogynecology
Daraka MilesDaraka Miles
Family Nurse Practitioner at North Oaks Obstetrics & GynecologyFamily Nurse Practitioner at North Oaks Obstetrics & Gynecology
Felix S. FerrerasFelix S. Ferreras
Multi-Site Manager at ModWashMulti-Site Manager at ModWash
Lisa HollowayLisa Holloway
Warehouse Supervisor at Molded Fiber Glass CompanyWarehouse Supervisor at Molded Fiber Glass Company