Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Yinger

EAST ROCKAWAY,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Licensed Health Insurance Agent

Bloom
09.2021 - Current
  • Handled escalated customer concerns promptly and professionally, resolving issues to the client''s satisfaction.
  • Generated leads through inbound, networking and other outreach methods.
  • Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Monitored customer feedback and identified areas of improvement.
  • Performed needs analysis to obtain information required to make appropriate health insurance product

CNA

At Home Aide
06.2015 - 09.2021
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Documented patient information and care activities in electronic health record.
  • Delivered high-quality care to patients at home and in nursing home.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Supported needs of 1-15 + residents under long-term care.

Education

GED -

Beach Channel
Rockaway Park, NY

Skills

  • Over 25 years customer service experience
  • Team player
  • Love working with people
  • Dedicated, responsible

Timeline

Licensed Health Insurance Agent

Bloom
09.2021 - Current

CNA

At Home Aide
06.2015 - 09.2021

GED -

Beach Channel
Melissa Yinger