Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Yokley

Englewood,NJ

Summary

Dynamic sales associate with a proven track record at Claire's Stores Inc, excelling in customer service and cash handling. Recognized for building strong customer relationships and enhancing satisfaction through effective problem-solving and teamwork. Adept at maintaining visual appeal and promoting merchandise, contributing to a positive shopping experience.

Overview

9
9
years of professional experience

Work History

Sales Associate

Claires Stores Inc
Folsom, CA
12.2013 - 07.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Team Member

Taco Bell
Arlington, TX
08.2009 - 01.2010
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Team Member

Whataburger
Duncanville, TX
03.2008 - 07.2008
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.

Education

Sheldon High
Elk Grove, CA
05.2008

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving

Timeline

Sales Associate

Claires Stores Inc
12.2013 - 07.2017

Team Member

Taco Bell
08.2009 - 01.2010

Team Member

Whataburger
03.2008 - 07.2008

Sheldon High