Melissa A. Lee
Atlanta,GA
Summary
Obtain a challenging leadership position, applying creative problem solving and fine management skills with a growing company, to achieve optimum utilization of its resources and maximum profits.
Overview
11
11
years of professional experience
Work History
Lead Esthetician
Soft Glam Spa
2022.06 - Current
- Achieved high levels of client retention by focusing on building rapport with each individual during appointments.
- Developed treatment plans, addressing clients'' specific concerns and skin conditions.
- Performed advanced facial treatments to rejuvenate clients'' skin and improve their overall complexion.
- Managed client records efficiently, ensuring accurate documentation of treatment history and progress notes.
Business Fiber Sales Executive
AT&T Business Solutions
2019.02 - 2022.03
- Built diverse and consistent sales portfolio.
- Contributed to team objectives in fast-paced environment.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Built relationships with customers and community to promote long term business growth.
In-Home Sales Expert
AT&T Mobility
2018.06 - 2019.01
- Created and implemented sales strategies to successfully meet company targets.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Business Sales Executive
AT&T Spring Mobile
2017.11 - 2018.06
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Acquired and applied business wireless & retail store knowledge to create effective dialogue with customers.
- Met and exceeded revenue goals by 129% MoM through generating new leads and identifying new clients.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
Assistant Store Manager
AT&T Mobility
2015.09 - 2017.03
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Retail Sales Consultant
AT&T Mobility
2014.02 - 2015.02
- Responsible for offering an extraordinary experience to all customers by mobilizing their world through products and services At&t has to offer.
- I also maintained being number 1 under my Area Retail Sales Manager year to date (2014) and having maintained being top 10 in the southeast region.
- While training and developing new employees In 2014 I was recognized and awarded the first in store Small Business Expert.
- Great ability to multitask in a fast paced environment where the quotas and products are ever changing.
Education
Bachelor of Science - Secondary Education
Jacksonville State University
Jacksonville, ALLicensed Esthetician - Cosmetology
The Elaine Sterling Institute
Skills
- Product and service sales
- Computer proficiency
- Multitasking abilities
- Written Communication
Accomplishments
- Gemini Migration (At&t and AlTel Merge)
- Small Business Incubators (SE Regional Business Training)
- FirstNet Employee Development (SE Regional IHX Retail Training)
Timeline
Lead Esthetician
Soft Glam Spa
2022.06 - Current
Business Fiber Sales Executive
AT&T Business Solutions
2019.02 - 2022.03
In-Home Sales Expert
AT&T Mobility
2018.06 - 2019.01
Business Sales Executive
AT&T Spring Mobile
2017.11 - 2018.06
Assistant Store Manager
AT&T Mobility
2015.09 - 2017.03
Retail Sales Consultant
AT&T Mobility
2014.02 - 2015.02
Bachelor of Science - Secondary Education
Jacksonville State University
Licensed Esthetician - Cosmetology
The Elaine Sterling Institute
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