Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Melissa C. Walker

Kingwood,TX

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. During gaps of unemployment I was home with my children.

Overview

8
8
years of professional experience

Work History

Licensed Insurance Agent

United Healthcare
Houston, United States
03.2022 - Current
  • Explain the features, advantages, and disadvantages of various policies to promote the sale of insurance plans
  • Ensure that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms
  • Customize insurance programs to suit individual customers, often covering a variety of risks.

Co-Owner and Operator

Sears Hometown Store
10.2016 - 02.2018
  • As a co-owner, managed day-to-day operations, including hiring, training, and developing employees
  • Provided leadership and guidance to employees while fostering a collaborative environment.
  • Created marketing campaigns to promote products and services.

Customer Service Representative

TTEC
Remote Position
  • Committed to organizational goals by processing over 50 incoming COVID-19 Unemployment benefit cardholder calls per day
  • Recommended online solutions to better assist cardholders in monitoring accounts
  • Utilized multiple screens, multi-line phone systems, and other software to perform tasks in a call center environment while adhering to local, state, and federal privacy laws.

Education

Some College (No Degree) - Social Services

Tarrant County College District
Fort Worth, TX

Skills

  • Team training and development
  • Marketing initiatives
  • Policy adjustment knowledge
  • Product knowledge mastery
  • Marketing Management
  • Policy writing

Personal Information

Title: Licensed Insurance Professional and Customer Service Representative

Timeline

Licensed Insurance Agent

United Healthcare
03.2022 - Current

Co-Owner and Operator

Sears Hometown Store
10.2016 - 02.2018

Customer Service Representative

TTEC

Some College (No Degree) - Social Services

Tarrant County College District

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Melissa C. Walker