Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Melissa Edwarlissy Camilo Peña

Union City,NJ

Summary

Proven Customer Service Representative at El Papayo LLC, adept in CRM and maintaining a calm demeanor under pressure. Excelled in building customer relationships and resolving concerns with a positive impact. Skilled in data entry and teamwork, consistently enhancing customer satisfaction and service efficiency.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

El Papayo LLC
Union City, NJ
02.2021 - 01.2025
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Developed positive relationships with customers through friendly interactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education

Some College (No Degree) - Licenciatura En Turismo Y Hotelería

Universidad Autónoma De Santo Domingo
Nagua María Trinidad Sánchez

Skills

  • Scheduling
  • Report transcription
  • Strong teamwork
  • Customer relationship management (CRM)
  • Product promotion
  • Calm demeanor
  • Data entry

Languages

English
Professional
Spanish
Professional

Timeline

Customer Service Representative

El Papayo LLC
02.2021 - 01.2025

Some College (No Degree) - Licenciatura En Turismo Y Hotelería

Universidad Autónoma De Santo Domingo
Melissa Edwarlissy Camilo Peña