Summary
Overview
Work History
Education
Skills
Timeline
Server

Sheldon Pagliaro

San Diego,CA

Summary

Dedicated food service professional well-versed in food and beverage operations and guest services. Successful at building relationships with customers to increase loyalty and repeat business. Versatile employee with exceptional communication and multi-tasking ability.

Overview

4
4
years of professional experience

Work History

Server

Old 290 Brewery & Restaurant
07.2019 - 11.2022
  • Proficiently worked with POS systems, carried out complete opening, closing, and shift change duties.
  • Effectively integrated upselling practices with customers in a high-volume restaurant.
  • Awarded over 10 performance incentives, as a result of excellent public customer reviews (available upon request), directly mentioning Sheldon Pagliaro.

Brewery Bartender

Old 290 Brewery & Restaurant
07.2019 - 11.2022
  • Served beer and wine, printed sales reports, prepared and maintained cash drawers, and took inventory
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Front Desk Associate

Carter Creek Winery Resort And Spa
01.2019 - 03.2022
  • Greeted and aided customers, handled multi-line phone system and call transfers, used internal software to process reservations, check-ins, and check-outs.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.

Event Staff Member

Carter Creek Winery Resort & Spa
07.2019 - 09.2022
  • Welcomed guests to events, checked invitations, and oversaw proper seating.
  • Set-up and broke-down event facilities and equipment, cleaned areas, and organized supplies.

Marketing Media Creator

Carter Creek Winery Resort & Spa
02.2022 - 08.2022
  • Produced a promotional video, designed for social media and continuous viewing at the restaurant. Link to video: https://vimeo.com/743819797
  • Improved and applied social media marketing strategies to increase patronage.

Education

Bachelor Of Arts - Film And Media

University of Missouri - Kansas City
Kansas City, MO
12.2021

Skills

  • Conflict and Complaint Resolution
  • Guest Satisfaction
  • Suggestive Selling
  • Hospitality Service Expertise

Timeline

Marketing Media Creator

Carter Creek Winery Resort & Spa
02.2022 - 08.2022

Server

Old 290 Brewery & Restaurant
07.2019 - 11.2022

Brewery Bartender

Old 290 Brewery & Restaurant
07.2019 - 11.2022

Event Staff Member

Carter Creek Winery Resort & Spa
07.2019 - 09.2022

Front Desk Associate

Carter Creek Winery Resort And Spa
01.2019 - 03.2022

Bachelor Of Arts - Film And Media

University of Missouri - Kansas City

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Sheldon Pagliaro