Melissa K. Carter
JCrew Factory
Hillsboro,TX
31
years of professional experience
Service focused Manger dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgement, good planning abilities, and interpersonal communication strengths. 20 plus years of management experience. Excel on over seeing day-to-day sales, leading team, improving customer satisfaction and achieving results within the store environment.
Work History
Store Director
3 Years 3 Months- Led store operations to achieve sales targets and enhance customer satisfaction.
- Developed and implemented training programs for staff to improve service quality.
- Analyzed inventory levels to optimize stock management and reduce waste.
- Managed visual merchandising strategies to ensure appealing product displays.
- Oversaw scheduling and staffing to maintain optimal workforce efficiency during peak periods.
- Conducted performance evaluations, providing feedback to enhance team productivity.
- Fostered a positive work environment that encouraged employee engagement and retention.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Led a team of employees in daily tasks, providing ongoing training and mentoring for their professional growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
Assistant Manager
11 Months- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects and tasks.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
General Manager
6 Months- Performed as General Manager while leading team of 15 plus people in order to ensure the success of the business
- Demonstrated more than exceptional communication skills while working with a management team of 3 people in order to ensure the teams ability to meet all sales goals
- Deliver business strategy and developed systems and procedures to improve operational quality and team efficiency
- Conducted weekly store meetings with management team to discuss sales and performance data, day-to-day operations, evaluate performance and productivity of associates
- Expert in understanding/training of RFID for replenishment and WFM for scheduling and payroll management
Assistant Manager of Merchandising
21 Years 3 Months- Initially started as a Group Manager and was promoted to Assistant Manager of Merchandising
- Ensured maximum client satisfaction, delivered exceptional customer service, and provided efficient management of all POS transactions
- Coordinating staff and helping to over see day-to-day operations in store
- Provide supervision for 15 plus associates, training, scheduling, payroll management, human resources, high level customer service and engagement.
- Analyzed performance trends and key performance indicators to create merchandising strategies to maximize sales.
- Expert in understanding/training of RFID for replenishment and WFM for scheduling and payroll management.
- Other duties included supply orders, cash handling, cashier training, computer skills, creating floor set maps, executing monthly floor set, directing associates during actual floor set, merchandise management, and overseeing daily merchandising of the sales floor
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets
- Member of a Project Team that traveled to set up/open new stores and helped repurpose/re-fixture existing stores across the country
- Built strong connections with leadership and associate teams across the company. Traveled to support other stores in merchandising and operational strategies to achieve company objectives
General Manager
5 Years- Initially started as Assistant Manager and was promoted to General Manager position in less than one year.
- Responsible for coordinating staff and overseeing day-to-day operations in the store
- Includes recruiting new employees, handling budgets, training supervision, scheduling, payroll, human resources, ensuring high level customer service, and implementing company policies.
- Provided supervision for a team of up to 10 which includes 3 key holders, leadership decision making, quality management, teamwork, communications, and computer competencies.
- Developed and implemented strategies to increase sales and profitability
- Managed sales, marketing and customer account operations efficiently.
Education
High School Diploma
Skills
Recruiting and Interviewing
Task Delegation
Supervise/Management of 20 plus
Training
development and staff management
Merchandising and strategic planning
Excellent communication skills
Highly organized and great attention to detail
Employee scheduling/goal setting
Operations management
Business administration and inventory management
Data review and sales growth
Exceptional customer service
Timeline
Assistant Manager
JCrew Factory
05.2023 - 04.2024Read More
Store Director
JCrew Factory
05.2023 - CurrentRead More
General Manager
Polo Ralph Lauren
10.2021 - 04.2022Read More
Assistant Manager of Merchandising
Polo Ralph Lauren
07.2000 - 10.2021Read More
General Manager
Ashworth Golf Apparel
05.1995 - 05.2000Read More
Bowie Senior High School
High School Diploma
Read More