Summary
Work History
Education
Skills
Timeline
Generic

Mellissa Ramaiah

Jamaica,NY

Summary

Dedicated Pharmacy Technician with proven expertise at Walgreens in optimizing workflow and enhancing patient satisfaction. Skilled in drug inventory control and maintaining HIPAA compliance, I effectively educated patients on medication safety while streamlining prescription processing. My strong problem-solving abilities and commitment to confidentiality ensure a reliable and efficient pharmacy environment.

Work History

Pharmacy Technician

Walgreens
  • Assisted pharmacists in preparing and dispensing medications accurately.
  • Maintained inventory levels and organized pharmacy stock efficiently.
  • Processed prescription orders using Walgreens' pharmacy management system.
  • Educated patients on medication usage and potential side effects effectively.
  • Implemented safety protocols for medication storage and handling consistently.
  • Streamlined workflow processes to enhance overall pharmacy efficiency and productivity.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
  • Supported insurance claim processing, facilitating smoother patient transactions.
  • Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
  • Conducted routine checks of pharmaceutical stocks to maintain quality control.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Liaised with other pharmacies to eliminate issues related to product expiration.

Education

Pharmacy Technician -

New York Med
Flushing, NY

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Supply restocking
  • Pharmacy ethics
  • HIPAA
  • Drug inventory control
  • Labeling accuracy
  • Drug safety
  • Pharmaceutical calculations
  • Stocking shelves
  • Processing payments
  • Interpreting and processing medication orders
  • Pharmacy law compliance
  • Medication labels
  • Prescription interpretation
  • Verifying orders
  • Advanced math skills
  • Manual and automated medication dispensing
  • Receiving incoming supplies

Timeline

Pharmacy Technician

Walgreens

Pharmacy Technician -

New York Med
Mellissa Ramaiah