Mellissa Shari Perez
Bronx,NY
Summary
Dedicated and compassionate administrative leader with over 10 years’ experience of patient care and medical administration. My passion for the helping profession will be utilized to make a positive impact on the lives of patients and clients alike. Prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Ultimately my goal is to provide personalized efficient and empathetic support to those in need within a cultivating a productive work culture.
Overview
20
20
years of professional experience
Work History
Senior Administrative Support Coordinator
Northwell Health Orthopedic Institute
01.2022 - Current
- Patient care advocacy and assistance as required within staff/patient
- Process authorizations regarding specialty procedures and medications amongst 6 doctors
- Assist with staff coverage and patient communications/concerns
- Oversee and assist office staff functions with reports to office manager
- Ensure quality caring patient care.
- Manage high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
- Maintain a well-organized filing system for easy access to important documents, improving overall efficiency.
Medical Office Assistant
Northwell Health Orthopedic Institute
01.2019 - 01.2022
- Work & report directly with surgeon and physician assistant
- Intake patients, obtain medical history, med list, vitals
- Assist patients with work related FMLA requests
- Stock exam rooms and order medical supplies
- Prepare knee injections under sterile fashion
- Answer email/Allscripts tasks/voicemails
- Accommodate patients with any requests within my capabilities
- Write letters of medical necessity for SS retirees and disability status
Senior Medical Assistant/DME Coordinator
Riverside Orthopedic & Sports Medicine
01.2014 - 01.2019
- Prepare hyaluronate gel and cortisone injections
- Intake HPI, Chief complaints, vitals, review medication list
- Manage durable medical equipment/Inventory orders
- Maintain, clean and stock exam room needs
- Address patient needs regarding time sensitive disability/FMLA/post op care/physical therapy.
Medical Assistant/Scrub
Fox Vein Care
01.2010 - 01.2014
- Assist
- Record vitals
- Sterilize surgical instruments (scrub/autoclave)
- Operate C-Arm Prep patients for procedures (sterile fashion scrub, drape)
- Book appointments and procedures Assist physician with patient visits/procedures done in office
- Handle any other office functions and request by physician.
Patient Service Coordinator
American Access Care Physicians
01.2007 - 01.2010
- Out-Patient Interventional Nephrology, ESRD & Varicose Veins), Verified medical insurances along with prior authorizations for outpatient ambulatory
- Edited Surgeons daily transcriptions via scribe care
- Review charts prior and post visit
- Schedule appointments
- Call in prescriptions before procedure date
- Worked closely with nursing staff to ensure safety, and quality patient service
- HIPAA compliant Joint Commission trained.
Lead Receptionist/Administrative Assistant
Forum Group
01.2005 - 01.2007
- Efficiently handled high volume of calls and direct inquires
- Greeted clients upon arrival Maintained inventory of office supplies/order all office supplies
- Updated and maintained data on spreadsheets of possible candidates and referrals
- Assist Managing Director in finding potential new managers/partners for their existing
- Bi-Lingual (English & Spanish)
Education
AAS - Human Services
Bronx Community College
2023
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CUNY
2020
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Vanguard H
2000
Skills
- Bilingual (Spanish/English)
- Organizational Systems
- Interdepartmental Communication
- Office Procedures
- Compliance Requirements
- Appointment Scheduling
- Calendar Management
- Document Management
- Report Preparation
- Administrative Procedures
Timeline
Senior Administrative Support Coordinator
Northwell Health Orthopedic Institute
01.2022 - Current
Medical Office Assistant
Northwell Health Orthopedic Institute
01.2019 - 01.2022
Senior Medical Assistant/DME Coordinator
Riverside Orthopedic & Sports Medicine
01.2014 - 01.2019
Medical Assistant/Scrub
Fox Vein Care
01.2010 - 01.2014
Patient Service Coordinator
American Access Care Physicians
01.2007 - 01.2010
Lead Receptionist/Administrative Assistant
Forum Group
01.2005 - 01.2007
AAS - Human Services
Bronx Community College
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CUNY
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Vanguard H