Melodie Bernal
Shorewood,IL
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Overview
3
3
years of professional experience
Work History
Sales Associate
Petco
05.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
Sales Associate
HomeGoods
07.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained customer satisfaction with quick and professional handling of product returns.
Cashier
McDonalds
03.2020 - 04.2021
- Performed cash, card and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Taking orders along with preparing orders.
Grocery Bagger
Jewel Osco
04.2019 - 12.2019
- Bagged groceries for customers at check out.
- Collected carts from parking lot and designated return locations.
- Retrieved items for customers and verified prices.
- Removed trash, swept and mopped floors for professional appearance.
- Pleasantly greeted customers and provided prompt and courteous service.
Education
High School Diploma -
Joliet West High School
401 N Larkin Ave, Joliet, IL 6043505.2020
Skills
- Customer Needs Assessment
- Self-Checkout Assistance
- Stocking and Receiving
- Product Recommendations
- Cash Handling
- Customer Service
- Store Opening and Closing
- Teamwork and Collaboration
- Answering Customer Questions
- Credit and Cash Transactions
- Retail Knowledge
- Returns and Refunds
Timeline
Sales Associate
Petco
05.2022 - Current
Sales Associate
HomeGoods
07.2021 - 02.2022
Cashier
McDonalds
03.2020 - 04.2021
Grocery Bagger
Jewel Osco
04.2019 - 12.2019
High School Diploma -
Joliet West High School
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