Summary
Overview
Work History
Skills
Certification
Timeline
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Melodie Martinez

Corona,CA

Summary

Hardworking and compassionate hospitality worker with progressive experience across various settings. Background working in in-patient environments, along with years of hospitality experience. Looking to learn and advance specifically in a mental health setting

Overview

2
2
years of professional experience
1
1
Certification

Work History

Mental Health Worker

Aurora Las Encinas Hospital
Pasadena, CA
04.2024 - 07.2024
  • Assessed patients' mental health, abilities, and disabilities to develop individualized treatment plans and provide basic care during their stay
  • Took daily vitals and routine checks in order to monitor safety and patient progress
  • Collaborated with psychiatrists, therapists, and Registered Nurses to ensure optimal client care
  • Provided emotional support and crisis intervention when necessary to guarantee the safety of the patients and avoid emergency situations

Company Liaison

New Madison Hospice & Palliative Care
Glendora, CA
02.2023 - 04.2024
  • Acted as a main point of contact between the hospice and patients/family while establishing accuracy and privacy of patients' records in accordance with HIPAA
  • Build and maintain strong relationships with both patients/families and external partners working in assistance of the hospice.
  • Addressed any concerns and answered any questions while representing the hospice through customer support
  • Filed and updated patient assessments in a timely manner to ensure seamless support

Hospitality Specialist

By The Way Staffing Co.
Los Angeles, CA
02.2022 - 06.2023
  • Sustained high standards of service during high volume, fast paced operations
  • Cross-trained in order to prepare to execute any and all task necessary for a smooth service
  • Assisted with the coordination and execution of events to ensure guest and client satisfaction for specialized events

Skills

  • Hospitality Service Expertise
  • Interpersonal Skills
  • Conflict Deescalation/Crisis Intervention
  • Confidentiality Commitment
  • Collaboration
  • Ethical Judgement

Certification

  • BLS/CPR Certification
  • VIP Response Training

Timeline

Mental Health Worker

Aurora Las Encinas Hospital
04.2024 - 07.2024

Company Liaison

New Madison Hospice & Palliative Care
02.2023 - 04.2024

Hospitality Specialist

By The Way Staffing Co.
02.2022 - 06.2023

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Melodie Martinez