Melody Arenas
Dallas
Summary
Motivated and dependable Business student with experience in collections. Strong communication, problem-solving, and customer service skills, with a willingness to learn and grow in new roles. Eager to apply my education and work experience in a professional environment while contributing to a team and continuing to develop new skills.
Overview
3
3
years of post-secondary education
1
1
year of professional experience
Work History
Collections Agent
Spire Recovery Solutions
Dallas
03.2024 - 04.2025
- Conducted outreach to clients for debt collection and account resolution.
- Maintained accurate records of client interactions and payment arrangements.
- Utilized collection software to track accounts and manage follow-ups.
- Resolved customer inquiries regarding balances and payment options.
- Collaborated with team members to improve collection strategies and processes.
- Debt collection
Education
BBA - Business
University of North Texas At Dallas
Dallas, Texas 08.2023 - 07.2026
Skills
- Customer service
- Data analysis
- Project management
- Financial literacy
- Debt collection
- Team collaboration
- Time management
- Problem resolution
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Collections Agent
Spire Recovery Solutions
03.2024 - 04.2025
BBA - Business
University of North Texas At Dallas
08.2023 - 07.2026