MELODY BARRUETA
West Des Moines,IA
Summary
Top-notch professional possessing 15+ years of skillful experience encompassed with customer-focused dedication and a tenacious disposition for success. Endeavors position to employ uncanny ability to identify and resolve data discrepancies, success at managing multiple priorities with a high level of accuracy, and exceeds performance expectations with a positive attitude.
Overview
15
15
years of professional experience
Work History
Scheduling Specialist
AClark LLC
Des Moines, Iowa
01.2020 - Current
- Contact customers to coordinate scheduling of consultations, remodels, and/or remediation work.
- Enter daily data into computer system and document office activities.
- Address client inquiries and provide detailed information of available services and requirements.
- Balance technician availability, customer schedules, and maximum load levels in scheduling work orders.
- Report daily service goals and productivity expectations to technician to maximize profitability.
- Prepare technician with equipment and material checklists and master schedule to prevent service delays and maintain customer satisfaction.
- Established rapport with callers to build loyalty and support retention goals
Accounts Payable Specialist
One Call Care Management, OCCM
Jacksonville, Florida
03.2017 - 06.2018
- Utilized active listening, interpersonal and telephone etiquette skills to address over 20 daily client A/P queries, successfully building customer rapport.
- Executed complex research strategies to rectify payment holds.
- Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
- Interacted with physicians and healthcare staff to obtain patient service information.
- Reviewed medical charts for accurate use of ICD-10 and CPT diagnostic codes to determine proper reimbursement.
- Produced accurate and detailed aging reports for up to 5 weekly clients via Excel spreadsheets.
- Performed interdepartmental assistance in coding and billing of outpatient respiratory therapy and home health services.
- Trained new employees on multiple medical billing and accounting software.
- Adhered to established federal and state requirements to safeguard patient information.
Accounts Receivable Specialist
Covent Bridge Group
Jacksonville, Florida
05.2016 - 02.2017
- Downloaded and verified over 300 daily lockbox deposits from bank portal and processed all cash receipts batches in Great Plains software.
- Researched and resolved nearly $4 million of unapplied cash within CEO's directed timeframe.
- Produced, distributed, and tracked more than 100 weekly invoices via client portals and post mail.
- Calculated billable items from matched purchase orders and ensured investigator reports were client ready and attached to invoices.
- Liaised with internal/external resources to secure updated vendor information and restore order to processes and records in disarray.
- Initiated oversight and ownership of identified inaccuracies in merged Great Plains data and collaborated with IT to correct.
- Investigated past due payments and short payments, voided duplicates, prepared any necessary credit/debits to customer accounts.
- Compiled and analyzed detailed monthly A/R aging for accuracy and prioritized for soft client collections.
Office Manager/Annuity Agent
United Financial Systems, Inc
West Des Moines, IA
08.2008 - 01.2016
- Developed office policies by implementing standards and procedures to guide efficient, effective operation of office.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance review, and administered pay rate.
- Maintained office supply inventory and negotiated vendor pricing for cost savings.
- Oversaw appointment scheduling and itinerary coordination for clients and personnel.
- Processed contract applications and called financial institutions to check on status of funds transfers.
- Scheduled interoffice meetings, planned seminars, and coordinated itinerary for producer.
- Transacted accounts receivables, payables, and payroll.
- Maintained computer and physical filing systems.
- Prepared tax returns for individual and small business clients.
- Confidently built strong partnerships with clients to drive annuity sales by assessing existing coverage and aligning new products and services with long-term financial goals.
- Ranked in Top-ten as Independent Annuity Agent for Horace Mann in 2009 with over $1.4 million produced.
Education
Some College (No Degree) - Biology
Iowa State University
Ames, IAAssociate of Arts - Liberal Arts And General Studies
Des Moines Area Community College
Des Moines, IASkills
- Accounts Payable and Receivable
- Monthly Reconciliations
- Payroll Preparation and Processing
- Financial Calculation and Analysis
- Invoice and Payment Tracking
- Bill Payment and Recordkeeping
- Proficient in Great Plains, AS400, Oracle, Salesforce, NetSuite, SAP, Sage, SharePoint and more
- GL and Journal Entries
- Federal Regulation Compliance
- Month-End Reports
- Time Management and Attention to Detail
- Proactive and Self-Motivated
- Highly Effective Interpersonal Skills, Adept At Negotiation and Conflict Resolution
- Data Entry and 10-Key (~14,000 kph)
Timeline
Scheduling Specialist
AClark LLC
01.2020 - Current
Accounts Payable Specialist
One Call Care Management, OCCM
03.2017 - 06.2018
Accounts Receivable Specialist
Covent Bridge Group
05.2016 - 02.2017
Office Manager/Annuity Agent
United Financial Systems, Inc
08.2008 - 01.2016
Some College (No Degree) - Biology
Iowa State University
Associate of Arts - Liberal Arts And General Studies
Des Moines Area Community College
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