KeiAndra Witherspoon
Houston,TX
Summary
Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 3 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication, digital data input, and insurance accounts follow-up.
Overview
7
7
years of professional experience
Work History
Scheduling Specialist
LHC Group
02.2023 - 06.2023
- Called customers to coordinate schedules and set appointments.
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Documented calls and appointments using Excel.
- Utilized CRM system to track and manage leads, keeping appointments organized.
Medical Insurance Representative
First Source Solutions
09.2020 - 06.2022
- Verified patient insurance coverage and benefits for medical claims. (In and out of network)
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Followed up on denied claims to verify timely patient payment and resolution.
- Managed large volume of medical claims on daily basis.
Admitting Registrar
St Michaels
10.2016 - 08.2020
- Verified patient details and insurance coverage and collected co-pays.
- Registered patients for labs, surgeries and radiology.
- Arranged forms and charts for each patient.
- Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
- Calculated collectible amount due for procedures.
- Upheld HIPAA regulations and standards for protecting patient information.
- Skilled at working independently and collaboratively in a team environment.
Education
Associate of Applied Science - Healthcare Administration Assistant
Ultimate Medical Academy
Clearwater06.2021
Skills
- Microsoft Office
- Hospital Admissions
- Documentation Skills
- Accounts Payable and Accounts Receivable
- Thorough Claims Reviews
- Medical Terminology
- Critical thinking and Detailed Oriented
- UBO4, CMS 1500 Claims
- EMR (Centricity, Medisoft, Medaxion, Epic )
- BCBS, United Healthcare, Medicaid, Medicare, Tri-Care
- Time Management (50-65 accounts per day)
- Team Lead
Timeline
Scheduling Specialist
LHC Group
02.2023 - 06.2023
Medical Insurance Representative
First Source Solutions
09.2020 - 06.2022
Admitting Registrar
St Michaels
10.2016 - 08.2020
Associate of Applied Science - Healthcare Administration Assistant
Ultimate Medical Academy
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