Melody Carver
Riverview,USA
Summary
Driven and reliable professional with a demonstrated track record of excellence in fast-paced environments. Known for enhancing customer experiences and driving sales through effective communication and meticulous attention to detail. Skilled in food safety protocols and cash handling, committed to delivering exceptional customer service while continuously seeking opportunities for growth and skill development.
Overview
3
3
years of professional experience
Work History
Barista
Dunkin Donuts
12.2021 - 09.2022
- Trained as a Cashier.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Suggest menu items to increase store sells.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Maintained logbook.
- Restocked supplies and food ingredients.
- Cleaned counters, machines, utensils, and seating areas daily.
Restaurant Hostess
Applebees
05.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Check-in Agent
Interecruises
04.2024 - 03.2025
- Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
- Verified passport and visa validity for international flights, adhering to strict immigration requirements and regulations.
- Maintained detailed knowledge of cruise line policies and procedures to ensure seamless operations.
- Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Utilized reservation systems effectively, updating passenger information accurately and securely.
Team Member
Crumbl Cookies
09.2022 - 05.2023
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Ensured proper sanitation of equipment.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Trained new team members by relaying information on company procedures and safety requirements.
Sales Associate
Finish Line
05.2023 - 01.2024
- Handle cash transactions and operate the cash register efficiently
- Work sales floors and answer questions about products, merchandise, and services
- Maintain a clean and organized sales floor
Education
Associates - Criminal Justice
Hillsborough Community College
01.2022
High School Diploma - undefined
Florida Virtual School
06.2021
Skills
- Excellent customer service skills and communication abilities
- Energetic and engaging demeanor
- Hardworking and dependable
- Maintains a neat, clean, and professional appearance
- Thrives in fast-paced environments
- Enjoys acquiring and applying new skills
- Trained in food safety standards
- Proficient as a cashier
- Personal presentation
- Front-of-house display creation
- Dining area maintenance
Languages
English
Native or Bilingual
Timeline
Restaurant Hostess
Applebees
05.2024 - Current
Check-in Agent
Interecruises
04.2024 - 03.2025
Sales Associate
Finish Line
05.2023 - 01.2024
Team Member
Crumbl Cookies
09.2022 - 05.2023
Barista
Dunkin Donuts
12.2021 - 09.2022
High School Diploma - undefined
Florida Virtual School
Associates - Criminal Justice
Hillsborough Community College
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