Melody Charlemagne
commack,New York
Summary
Hardworking professional offering several years of experience in retail. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in service, sales and cash handling. Successful in teaching junior employees how to maximize performance. Friendly multitasker with in-depth knowledge of pos system operations.
Overview
5
5
years of professional experience
Work History
Cashier Team Lead
Nirvana Smoke Shop
Huntington, New York
11.2023 - 07.2024
- Trained new cashiers on proper use of registers and store policies.
- Performed daily opening and closing procedures for the register area.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Managed scheduling, payroll, and time off requests for team members.
- Assisted cashiers with resolving customer complaints and inquiries.
- Identified customer needs for additional services or products.
- Identified customer needs through active listening techniques.
Cashier
Patel Wine and Liquor
Huntington, NY
07.2023 - 11.2023
- Stocked shelves with merchandise when needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Followed company security procedures for handling large sums of money.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Conducted price checks for special orders or discounts as requested by customers.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Cashier Team Lead
7 Eleven Store
Kings Park, New York
05.2020 - 03.2021
- Trained new cashiers on proper use of registers and store policies.
- Performed daily opening and closing procedures for the register area.
- Developed strong working relationships with team members to foster collaboration.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Monitored cashier performance, providing feedback as needed.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
Floor Associate
Petco
Commack, New York
02.2020 - 04.2020
- Adhered to all safety regulations when handling products and equipment.
- Performed inventory counts on a regular basis to ensure accuracy of stock levels.
- Assisted customers with locating merchandise in the store.
- Stocked shelves with merchandise according to company guidelines.
Customer Service Cashier
Calvin Klein
Deer Park, New York
07.2019 - 02.2020
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Assisted customers with locating merchandise within the store.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided friendly customer service.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Provided excellent customer service by helping customers locate items they were looking for.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Operated cash registers to process payments for goods and services.
Education
High School Diploma -
Long Island City High School
Astoria, NY06-2019
Skills
- Shift Scheduling
- Heavy Lifting
- Flexible Schedule
- Adaptability and Dependability
- Online Order Picking
- POS System
- Customer Service
- New Hire Training
- Store Opening and Closing
- Punctual and Reliable
- Cash Register Operation
- Retail Merchandising
- Analytical Thinking
- Task Prioritization
Timeline
Cashier Team Lead
Nirvana Smoke Shop
11.2023 - 07.2024
Cashier
Patel Wine and Liquor
07.2023 - 11.2023
Cashier Team Lead
7 Eleven Store
05.2020 - 03.2021
Floor Associate
Petco
02.2020 - 04.2020
Customer Service Cashier
Calvin Klein
07.2019 - 02.2020
High School Diploma -
Long Island City High School