Melody Cranston
New Freedom,PA
Summary
After retiring March 2024 I realized it wasn't for me,so I went back to work in August 2024 at Walmart. I am now looking for a position that allows me to work remotely and still do what I love to do. I enjoy the challenges of the patient/ insurance world. Helping patients to understand the complexity of insurance as it pertains to their claims.
Overview
75
75
years of post-secondary education
33
33
years of professional experience
Work History
Pharmacy Technician
Wallmart
Shrewsbury, PA
08.2024 - Current
- Facilitated prior authorizations to ensure patient medication access and compliance with insurance requirements, followed up on pending claims
- Processed insurance claims and resolved pharmacy billing issues.
- Collaborated with patients and insurance companies to optimize medication coverage and resolve issues effectively
- Assisted pharmacists with prescription preparation and labeling.
- Retrieved patient profiles using pharmacy computer systems.
Pharmacy Technician
Giant Food Stores
10.2019 - 03.2024
- Assisted patients with prescription related questions, such as drug interactions, insurance coverage and dosage questions.
- Scheduled vaccine appointments by proactively contacting patients due for vaccination.
- Transcribed written prescriptions into electronic prescriptions as needed in our computer system.
- Checked medication eligibility with the insurance companies and billed the insurance companies through our billing system.
- Called patients when they were due for vaccines to schedule.
- Trained and coached new employees.
- Executed standard checkout processes efficiently at the point of sale.
Department Manager
Giant Food Stores
06.2001 - 10.2019
- Managed a team of approximately 25 - 40 employees.
- Facilitated interviewing and hiring process to build an effective team.
- Created and expedited weekly and monthly reports to provide insights for colleagues and upper management.
- Coordinate and attend meetings, seminars, and training sessions in conjunction with colleagues and upper management.
- Communicate departmental policies and procedures to employees.
- Prepare, document, and deliver corrective action and annual reviews to team members in accordance with departmental policy.
- Create, prepare, and implement training modules and materials to ensure the highest level of training for employees.
- Provide support to staff to ensure customers receive excellent customer service.
- Executed purchase orders to maintain adequate stock levels. and monitored inventory to ensure departmental efficiency.
- Developed departmental budgets collaboratively to align with organizational goals.
- Increased sales by 25-40% for existing stores and new market stores over the past 10 years.
- Provided catering services for parties of 25-200 people.
Store Manager
Linens & Things
01.1994 - 05.2001
- Managed customer operations and oversaw approximately 175 employees across multiple stores.
- Develop budgets in conjunction with upper management.
- Manage employee schedules for multiple stores.
- Ordered and monitored inventory levels for multiple stores to ensure product availability.
- Implement and develop storewide employee policies and procedures.
- Order and monitor inventory for multiple stores.
- Develop budgets in conjunction upper management.
Education
Management Training - Business Management
Penn State University
York, PA 10.2006 - 10.2027
High School Graduate -
Northern Senior High
Baltimore , Md 09.1973 - 10.2026
360 Hours Of Computer Base Training - Pharmacy
Pharmacy Technician Training
10.2024 - 06.2025
Skills
- Time Management; Team leadership; Writing & Editing; Oral Communication; Customer Service
- Microsoft Office Suite
- Medication billing
- Claims processing
- Patient profiles
- Prior authorization
Additional Training
- Profit and Loss Planning
- Motivation Speaking
- Disc Seminar
- Management Training Seminars
Timeline
360 Hours Of Computer Base Training - Pharmacy
Pharmacy Technician Training
10.2024 - 06.2025
Pharmacy Technician
Wallmart
08.2024 - Current
Pharmacy Technician
Giant Food Stores
10.2019 - 03.2024
Management Training - Business Management
Penn State University
10.2006 - 10.2027
Department Manager
Giant Food Stores
06.2001 - 10.2019
Store Manager
Linens & Things
01.1994 - 05.2001
High School Graduate -
Northern Senior High
09.1973 - 10.2026