Melody Doyle
Minneapolis,MN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Flexible schedule and willingness to travel. Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success.
Overview
47
47
years of professional experience
Work History
Customer Service Representative
Walman Optical
Brooklyn Park, MN
09.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided information regarding charge accounts and loyalty programs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Responded to customer requests for products, services and company information.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Communicated professionally with colleagues, freelancers and clients.
International Recording Artist.
The Sounds Of Blackness
Minneapolis, MN
01.1992 - Current
- Composed and arranged music and recorded music in studios for radio, film, or television.
- Performed at average of 10 special functions, rehearsals and recordings per month.
- Promoted events and performances by participating in media interviews.
- Reached finals of several international electronic music contests, producing tracks often included in music compilations issued by international record companies.
- Composed, arranged and recorded 1 original songs.
- Interpreted different music by making use of voice production, harmony, rhythm and melody to present characterization.
Certified Personal Care Attendant
Melody/
Minneapolis, MN
12.2020 - 09.2021
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Used Microsoft and JD Edwards to maintain records of services performed and apparent condition of patients.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Conferred with supervisor to discuss patient condition and medical care.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Transported individuals to events and activities, medical appointments and shopping trips.
Advertising Sales Representative
Lincoln Marketing
Saint Paul, MN
01.2005 - 03.2021
- Created and presented media and advertising packages to prospective customers.
- Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
- Conducted market research to attract clients in new territories.
- Helped customers in determining design and layout of sold and spec ads.
- Developed strong relationships with advertisers and negotiated pricing following established procedures.
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
Education
Bachelor of Arts - Criminal Justice/Human Services
Colorado Technical University
Colorado Springs, CO01.2023
Bachelor of Arts - L.A.D.C.
Metropolitan State University
Saint Paul, MN01.2023
Skills
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- De-escalation Techniques
- Order and Refund Processing
- Excellent people skills
- Cash register operation
- Product and service sales
- Upselling
- Sales expertise
- Exceptional customer service
- Problem-solving skills
- Multi-tasking strength
I sing with the three time Grammy Award winning group The Sounds Of Blackness.
I sing with a three time Grammy Award winning Sounds of Blackness.
Timeline
Customer Service Representative
Walman Optical
09.2021 - Current
Certified Personal Care Attendant
Melody/
12.2020 - 09.2021
Advertising Sales Representative
Lincoln Marketing
01.2005 - 03.2021
International Recording Artist.
The Sounds Of Blackness
01.1992 - Current
Bachelor of Arts - Criminal Justice/Human Services
Colorado Technical University
Bachelor of Arts - L.A.D.C.
Metropolitan State University