Melody Gomez
Summary
Motivated and results driven professional with experience leading teams, supporting operations, and delivering strong customer experiences in fast paced environments. Known for adaptability, strong work ethic, and the ability to take initiative while maintaining high standards and supporting overall team success.
Overview
3
3
years of professional experience
Work History
Selling and Support Captain
Macy's
Hurst
08.2025 - Current
- Lead daily sales floor operations as a Captain over Shoes, Handbags, and support areas within Beauty while driving Loyalty, associate performance, and overall department execution
- Partner with store leadership on merchandising, operational execution, colleague development, and overall team performance
- Coach and support associates through real-time feedback, training, and problem solving to help drive efficiency and teamwork
- Coordinate and support beauty events, total store events, and other in-store initiatives
AYS Captain
Macy's
Hurst
04.2024 - 05.2025
- Supported daily customer experience operations, including purchases, returns, curbside pickup
- Assisted customers with transactions and service-related concerns while helping maintain efficient front-end operations
- Took on a stretch assignment supporting Beauty and Shoes operations, demonstrating leadership, adaptability, and operational growth
Women Shoes Sales Assosiate
Macy's
Hurst
07.2023 - 04.2024
- Delivered customer experience selling, product recommendations, and relationship building
- Supported sales goals and daily department performance
- Maintained merchandising and visual execution standards to ensure an organized and customer ready sales floor
- Assisted with back of house operations including inventory organization, stock replenishment, and merchandise flow
Education
High School Diploma -
James Martin High School
Arlington, TX05-2023
Currently Completing Associate's Degree - Business Administration And Management
Tarrant County College
Fort Worth, TX05-2026
Skills
- Sales strategy
- Product knowledge
- Customer service
- Team leadership
- Problem solving
- Multitasking Abilities
- Event planning
Languages
Spanish
Native/ Bilingual
Timeline
Selling and Support Captain
Macy's
08.2025 - Current
AYS Captain
Macy's
04.2024 - 05.2025
Women Shoes Sales Assosiate
Macy's
07.2023 - 04.2024
High School Diploma -
James Martin High School
Currently Completing Associate's Degree - Business Administration And Management
Tarrant County College