Melody Perez
Manager
Miami,FL
Summary
Dynamic manager with a proven track record at Millenium Oil and Gas, excelling in team leadership and operations management. Achieved significant cost savings through strategic contract negotiations while enhancing customer satisfaction. Skilled in decision-making and staff development, fostering a productive environment that drives business growth and operational efficiency.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
24
24
years of professional experience
2
2
Languages
Work History
Manager
Millenium Oil and Gas
02.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved safety procedures to create safe working conditions for workers.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Secretary's Assistant
Catholic Charities Of Fairfield County
02.2019 - 01.2021
- Kept sensitive information secure through proper handling of confidential documents according to established policies and procedures.
- Ensured timely completion of reports by proofreading, editing, and submitting documents as requested by the Secretary.
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
- Liaised with coworkers and immigration candidates to answer questions, resolve issues, and explain immigration policy.
- Consulted with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions.
- Explained visa rules and regulations to comply with Department of Labor and Department of State standards.
- Illustrated green card and immigration processes and managed communication channels to provide high level of service and consultation to immigration inquiries.
- Collaborated with attorneys to draft legal documents, resulting in accurate and timely submissions.
- Enhanced client satisfaction by providing timely updates on case progress and responding promptly to inquiries.
- Streamlined immigration case processing by efficiently organizing and maintaining client files.
- Assisted clients in obtaining work permits, green cards, and citizenship through diligent case management.
- Managed high-volume caseloads, ensuring timely completion of tasks and positive outcomes for clients.
- Facilitated communication between clients and attorneys, leading to clearer understanding of case details.
- Expedited client interviews for visa applications by thoroughly preparing necessary documentation.
- Conducted client intake interviews to determine client service need and eligibility.
- Maintained immigration attorneys' schedules to enable timely client service delivery and promote firm's income growth.
Customer Service Representative Airline
Cayman Airways
08.2006 - 01.2015
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Adapted communication style based on each individual''s needs, providing clear instructions for non-native English speakers or those requiring additional support.
- Fostered a welcoming environment at the gate area by engaging in friendly conversations with travelers and attending promptly to their concerns.
- Streamlined check-in processes for faster service, resulting in reduced wait times.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Coordinated closely with other departments to address operational challenges affecting customer experiences smoothly and efficiently.
- Contributed to overall revenue growth by promoting ancillary services such as upgrades and additional fees when applicable.
- Processed ticket sales accurately, ensuring correct fare calculations and efficient booking procedures were followed.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Airline Customer Service Agent
United Safeguard Ltd
06.2002 - 08.2006
- Educated passengers on safety protocols throughout their journey, enabling them to feel secure during the flight.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Proactively assisted passengers with baggage issues, minimizing delays and enhancing satisfaction.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
Education
High School Diploma -
G. Holmes Braddock
Miami, FLAssociate of Arts - Business Administration And Accounting
Keiser University
Fort Lauderdale, FL 05.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Time management
Staff development
Business administration
Contract management
Timeline
Manager
Millenium Oil and Gas
02.2022 - Current
Secretary's Assistant
Catholic Charities Of Fairfield County
02.2019 - 01.2021
Customer Service Representative Airline
Cayman Airways
08.2006 - 01.2015
Airline Customer Service Agent
United Safeguard Ltd
06.2002 - 08.2006
Associate of Arts - Business Administration And Accounting
Keiser University
05.2001 -
High School Diploma -
G. Holmes Braddock