Melody Smeathers
Maceo,KY
Summary
Driven Patient Access Supervisor with a proven track record at Optum, where I led a team of 18 in efficiently scheduling procedures, enhancing provider productivity. Expert in HIPAA compliance and team leadership, I excel in optimizing patient access through superior multitasking and organizational skills. Achieved significant improvements in customer service and appointment scheduling processes.
Overview
32
32
years of professional experience
Work History
Patient Access Supervisor
Optum
11.1992 - Current
I supervice 18 team members, we schedule procedures in time slots for providers.
Block schedulers and open schedules
work in epic system
Education
High School Diploma -
Daviess County High School
Owensboro, KY05.1981
Skills
HIPAA Compliance
Team Management
Multitasking and Organization
Team Collaboration
Team Leadership
Patient Education
Phone and Email Etiquette
Multitasking
Customer Service
Appointment Scheduling
Problem-Solving
Timeline
Patient Access Supervisor
Optum
11.1992 - Current
High School Diploma -
Daviess County High School
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