Melody Steppens
Kissimmee,FL
Summary
Dynamic sales development and business growth professional with over 5 years of experience, recognized for a proven track record in leveraging CRM software and sales intelligence tools to enhance pipeline management and accelerate revenue in tech-driven environments. Recently completed a comprehensive computer science course covering Python, JavaScript, React, and Node.js, further enhancing technical acumen. Known for persistence, coachability, and exceptional communication skills, with a strong ability to build long-term partnerships in fast-paced SaaS settings. Expertise in uncovering customer needs and driving sales strategies that align with rapidly evolving technology landscapes positions this individual as a valuable asset ready to contribute effectively to the workforce.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Quick Service Food Server
Disney
Kissimmee, FL
08.2025 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Managed food and beverage orders efficiently to ensure timely service.
- Oversaw workflow during peak hours to maintain service standards and guest satisfaction.
- Resolved customer complaints promptly, fostering positive dining experiences and repeat visits.
Business Development Representative
Peek Travel
01.2022 - 08.2022
- Built sales pipelines through cold calling and outreach
- Maintained and updated CRM data with weekly progress reports.
- Developed multi-level client relationships and set up meetings/demos for Enterprise Account Executives.
- Gained in-depth knowledge of Peek products, industry trends, and competitors.
Business Development Representative
E-builder (Trimble)
Sunrise, Florida
04.2021 - 12.2021
- Gained in-depth knowledge of E-Builder products, industry trends, and competitors.
- Proactively generated leads and qualified prospects.
- Maintained a daily call volume of 60-80 to engage decision-makers about e-Builder SaaS software.
- Logged and managed client information in Salesforce CRM accurately.
Account Executive
GovSpend
Deerfield Beach, Florida
01.2019 - 01.2021
- Created and executed business plans to achieve sales goals.
- Managed the entire sales cycle independently.
- Discovered new opportunities through networking and client presentations.
- Discovering new leads thru outsourcing - building pipeline
Greeter
S3 Sun, Surf, Sand
Ft. Lauderdale, Florida
01.2015 - 01.2019
- Greeted guests and assigned tables, ensuring cleanliness and prompt service.
- Managed phone reservations using the ALOHA program and assisted with event bookings.
- Supported front and back-of-house teams as needed.
Hostess/To-Go Server
Chili's Bar & Grill
Sunrise, Florida
01.2015 - 01.2015
- Assisted customers with TOGO phone and online orders.
- Balanced cash registers and prepared reports for manager approval.
- Collaborated with kitchen staff to expedite orders efficiently.
Education
Certificate - Software Development Bootcamp
University of Central Florida
01-2024
Bachelor's Degree - Biology
Florida Atlantic University
01-2018
AA Transfer Courses - Business & Administration
Broward College
01-2013
High School Diploma - undefined
Nova High School
01-2011
Skills
- Bilingual: Spanish & English,
- CSS/HTML, Python,
- Javascript, SQL
- React, Typescript, Nodejs
- CRM Systems, Salesforce, Zoho, Playbooks, CloseIO
- Microsoft Suite: Word, Excel, PowerPoint, Outlook,
Accomplishments
- Resolved product issue through consumer testing.
Certification
- Computer Coding Bootcamp, University of Central Florida - 3 months
Languages
Spanish
Native or Bilingual
Timeline
Quick Service Food Server
Disney
08.2025 - Current
Business Development Representative
Peek Travel
01.2022 - 08.2022
Business Development Representative
E-builder (Trimble)
04.2021 - 12.2021
Account Executive
GovSpend
01.2019 - 01.2021
Greeter
S3 Sun, Surf, Sand
01.2015 - 01.2019
Hostess/To-Go Server
Chili's Bar & Grill
01.2015 - 01.2015
Bachelor's Degree - Biology
Florida Atlantic University
AA Transfer Courses - Business & Administration
Broward College
High School Diploma - undefined
Nova High School
Certificate - Software Development Bootcamp
University of Central Florida