Melody Toa
Salt Lake City,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dispatch Manager
Newrest
Salt Lake City, Utah
04.2021 - Current
- Created and maintained daily, weekly, and monthly reports of all dispatching activities.
- Organized routes for drivers to maximize efficiency.
- Trained new staff members in proper dispatch procedures.
- Developed policies for driver safety and customer service.
- Analyzed dispatch data to identify trends, improve processes, and increase overall efficiency.
- Trained new dispatch staff on company policies, software, and best practices for effective dispatch management.
- Implemented a driver reward and recognition program to boost morale and encourage high performance.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Received or prepared work orders.
- Dispatched drivers to meet daily delivery needs for company customers.
Customer Service Representative
Avetta
Orem, Utah
10.2018 - 03.2021
- Conducted regular follow-up calls with customers after resolving their issues.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed positive relationships with customers through friendly interactions.
Maintenance Platoon Leader
Army
Tacoma, Washington
01.2014 - 08.2018
- Performed preventive maintenance checks on all vehicles within the platoon on a weekly basis.
- Analyzed data from diagnostic tests performed on vehicles in order to identify potential problems before they occurred.
- Created detailed reports outlining the condition of all vehicles in the platoon at any given time.
- Coordinated with other units for parts procurement, vehicle recovery operations, and technical advice.
- Supervised and trained personnel in repair techniques, safety procedures, and troubleshooting skills.
Education
Bachelor of Arts - Communication And Criminal Justice
Missouri Valley College
Marshall, MO05-2016
Associate of Science - Mathematics
Wentworth Military Academy And College
Lexington, MO05-2014
Skills
- Employee time records
- Schedule Coordination
- Fleet dispatching
- Staff Training and Development
- Verbal and written communication
- Team Leadership
- Operations Management
Certification
Second Lieutenant Of the United States Army
Timeline
Dispatch Manager
Newrest
04.2021 - Current
Customer Service Representative
Avetta
10.2018 - 03.2021
Maintenance Platoon Leader
Army
01.2014 - 08.2018
Bachelor of Arts - Communication And Criminal Justice
Missouri Valley College
Associate of Science - Mathematics
Wentworth Military Academy And College