Melody Vasquez
New York - New Jersey
Summary
Healthcare Administrative Professional experienced in patient scheduling, coordination, and clinical support. Enhanced operational flow through effective patient registration and appointment scheduling, demonstrating strong organizational and multitasking skills. Delivered improved patient satisfaction and office efficiency by employing exceptional communication, problem-solving, and time management abilities.
Overview
4
4
years of professional experience
Work History
Patient & Scheduling Coordinator
CitiMed
06.2025 - Current
Clinical Assistant
CitiMed
11.2024 - 06.2025
- Coordinated patient appointments and managed provider calendars to optimize scheduling efficiency.
- Confirmed appointments and updated patients on scheduling changes to enhance communication.
- Verified patient information and assisted with registration processes.
- Assisted with insurance verification and appointment coordination.
- Maintained accurate patient records using Ovada software.
- Managed administrative tasks including data entry, documentation, and record updates.
- Delivered professional customer service while addressing patient inquiries to ensure a positive experience.
Front Desk Receptionist
Condal Distributors Inc
01.2023 - 11.2024
- Received heavy volume of calls and directed them to appropriate departments.
- Improved document organization to enhance workflow efficiency.
- Worked to support other office staff.
- Provided support to office staff by assisting with daily tasks.
- Faxed documents and typed correspondence to support office operations.
- Utilized Microsoft Word to accurately input and manage customer information.
Education
High School Diploma -
Richard R Green
New York, NYSkills
- Appointment Scheduling
- Patient Coordination
- Patient appointment management
- Appointment coordination
- Calendar Management
- Calendar organization
- Medical Records Management
- Insurance verification
- Front desk operations
- Patient registration
- Healthcare Software
- Microsoft Excel
- Google Sheets
- Microsoft Word
- Outlook
- Administrative Support
- Professional communication
- Fluent Spanish & English
ADDITIONAL QUALIFICATIONS:
- Experience working in a fast-paced healthcare environment.
- Strong written communication and organizational skills.
- Ability to multitask and manage competing priorities.
- Comfortable working independently and remotely.
Timeline
Patient & Scheduling Coordinator
CitiMed
06.2025 - Current
Clinical Assistant
CitiMed
11.2024 - 06.2025
Front Desk Receptionist
Condal Distributors Inc
01.2023 - 11.2024
High School Diploma -
Richard R Green