Melody Wilson
Milwaukee,WI
Summary
Versatile and results-driven Laboratory Phlebotomist with a proven track record at St. Luke’s Hospital, excelling in venipuncture and specimen handling. Demonstrates exceptional team collaboration and multitasking capabilities, ensuring high-quality patient care and laboratory efficiency. Expert in medical terminology and adept at adapting to change, significantly enhancing operational workflows.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Aurora Behavioral Health
08.2024 - Current
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Verified patient insurance eligibility and entered patient information into system.
LABORATORY PHLEBOTOMIST
St. Luke's Hospital
08.2022 - Current
- Knowledgeable in medical terminology related to specimen collection processes and laboratory tests
- Demonstrated expertise in drawing blood from patients of all ages, including infants and elderly
- Expertise in labeling tubes correctly and entering data into the laboratory information system accurately
- Strong organizational skills with attention to detail
- Proficient in venipuncture techniques to collect specimens for testing
- Proven track record of following established policies and procedures related to specimen collection, handling, storage, transportation, and disposal
- Highly skilled in managing multiple tasks while maintaining a positive attitude with patients and staff
- Cross-trained in other areas to meet needs of business
- Assisted with specimen processing and pre-analytical testing functions
TEAM LEADER
FedEx
08.2020 - 03.2021
- Delegated tasks to team members according to project requirements and employee strengths
- Motivated team to achieve optimal results through effective communication and interpersonal skills
- Demonstrated excellent problem-solving and decision-making skills in resolving conflicts between team members
- Provided guidance to the team on best practices for completing tasks efficiently and accurately
- Created clear roles and responsibilities for each member of the team based on strengths and weaknesses
Education
HIGH SCHOOL DIPLOMA - undefined
Dominican High School
Whitefish Bay, WISkills
- Proficient in EPIC
- Anatomy and physiology
- Venipuncture expertise
- Adaptable to change
- Multitasking capabilities
- Specimen handling
- Quality assurance
- Blood collection techniques
- Medical terminology knowledge
- Time management
- Team collaboration
Timeline
Patient Service Representative
Aurora Behavioral Health
08.2024 - Current
LABORATORY PHLEBOTOMIST
St. Luke's Hospital
08.2022 - Current
TEAM LEADER
FedEx
08.2020 - 03.2021
HIGH SCHOOL DIPLOMA - undefined
Dominican High School
Similar Profiles
Rael RotichRael Rotich
Assistant Director of Nursing at Aurora Behavioral HealthAssistant Director of Nursing at Aurora Behavioral Health
Nicole WendtNicole Wendt
PSYCHOTHERAPIST at Aurora Behavioral HealthPSYCHOTHERAPIST at Aurora Behavioral Health
Heather MortonHeather Morton
Registered Nurse at Aurora Behavioral HealthRegistered Nurse at Aurora Behavioral Health