Melody Rashea Griffiths
Marietta,GA
Summary
Dynamic Practice Manager with extensive experience at All Dental Care, excelling in schedule and workflow management. Proven ability to enhance patient satisfaction through effective communication and strong staff relationships. Skilled in practice management software and regulatory compliance, driving operational efficiency and team performance across multiple locations.
Overview
9
9
years of professional experience
Work History
Practice Manager
All Dental Care
Marietta, GA
02.2020 - 04.2023
- Facilitated appointment scheduling through Eaglesoft electronic dental record system.
- Collaborated with healthcare staff to implement office policies and procedures for improved efficiency.
- Learned regulatory compliance requirements and assisted in maintaining accurate documentation for audits.
- Assisted in daily operations, ensuring smooth clinic workflow in a timely manner
- Developed and created template of basic understanding of medical billing processes and supported insurance verification tasks.
- Engaged with patients to address inquiries, enhancing overall patient satisfaction through effective communication.
Practice Manager
Cleveland Dental Institute
Cleveland, OH
01.2017 - 12.2019
- Trained on practice management software, facilitating efficient data entry and appointment management tasks.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Addressed and remedied all patient or team member issues.
- Supervised team of 6 Doctors, 6 Assistants, and three front desk team members at 3 different locations throughout the Cleveland Area.
Human Resources Manager
Speedy Wiz Transport
Kennesaw, GA
06.2014 - 01.2016
- Developed and implemented employee onboarding programs to enhance integration and retention.
- Managed recruitment processes, including job postings, candidate screenings, and interview coordination along with keeping track of PR and events “happening” on the town.
- Facilitated training sessions to improve employee skills and knowledge across departments.
- Maintained HR databases and personnel records for compliance with regulations.
Education
90+ Credit Hours - Business Communication
Kennesaw State University
Kennesaw, GASkills
- Schedule management
- Staff management
- Practice management
- Workflow management
Timeline
Practice Manager
All Dental Care
02.2020 - 04.2023
Practice Manager
Cleveland Dental Institute
01.2017 - 12.2019
Human Resources Manager
Speedy Wiz Transport
06.2014 - 01.2016
90+ Credit Hours - Business Communication
Kennesaw State University