Melonie Aguirre
Sherman Oaks,CA
Summary
Experienced customer service specialist with a diverse background spanning retail to medical settings, successfully handling tasks in high-volume, stressful environments. Known for promoting terrific attention to detail, time management skills, teamwork, empathy, and administrative support. Seeking to leverage experience in a position with opportunities for advancement.
Overview
9
9
years of professional experience
Work History
Dental Receptionist
Beverly Hills Pediatric Dentistry
Beverly Hills, CA
11.2023 - Current
- Greeted and assisted patients in a friendly and professional manner, ensuring a welcoming environment
- Managed appointment scheduling, including confirming and rescheduling appointments, to optimize office efficiency.
- Handled patient check-ins and check-outs, including collecting payments and processing insurance information.
- Verified patient insurance coverage and benefits before dental treatments, ensuring eligibility and understanding of covered services
- Obtained pre-authorizations for dental procedures.
- Assisted with marketing and promotional activities, such as sending out reminders and following up with patients for routine visits.
FRONT DESK AND BILLING COORDINATOR
Allergy and Immunology Office
Beverly Hills, CA
02.2022 - 02.2024
- Managed the day-to-day operations of the front office, including patient check-in/check-out, appointment scheduling, and answering phone calls
- Verified insurance coverage to prepare for upcoming patient appointments and explain insurance benefits to patients
- Followed up on unpaid claims, identifying and resolving billing discrepancies to expedite payments.
- Coordinated referral appointments with external specialists, ensuring that relevant medical records were shared in a timely manner for optimal patient care continuity.
CUSTOMER SERVICE MANGER
Bed Bath & Beyond
Encino
06.2015 - 05.2020
- Supervised and trained a team of customer service associates
- Developed and implemented strategies to enhance the in-store customer experience
- Efficiently handled customer complaints and issues, turning negative experiences into positive outcomes
- Collaborated with sales teams to drive promotional activities, upsell products, and achieve store sales targets
- Oversaw the operation and maintenance of point-of-sale systems, ensuring accurate transaction processing
- Supervised cash handling procedures, including opening and closing registers, balancing cash drawers.
Skills
- Insurance Verification
- Customer Service
- Organization skills
- Strong Organization
- Appointment Scheduling
Timeline
Dental Receptionist
Beverly Hills Pediatric Dentistry
11.2023 - Current
FRONT DESK AND BILLING COORDINATOR
Allergy and Immunology Office
02.2022 - 02.2024
CUSTOMER SERVICE MANGER
Bed Bath & Beyond
06.2015 - 05.2020