Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melory Melo

Malden,MA

Summary

Dynamic and detail-oriented professional with extensive customer service experience at Danvers Aesthetic Family Dentistry. Proven ability to enhance patient satisfaction through effective scheduling and attentive communication. Skilled in data entry and time management, ensuring smooth office operations while maintaining organized records. Bilingual in Spanish, fostering inclusive interactions.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

Danvers Aesthetic Family Dentistry
Danvers, MA
03.2025 - Current

• Greet patients and provide a welcoming, professional front desk experience
• Schedule, confirm, and reschedule patient appointments
• Collect copays and process patient payments accurately
• Answer phone calls and assist patients with scheduling and general inquiries
• Maintain organized patient records and assist with administrative tasks
• Coordinate daily appointment flow to support smooth office operations

  • Greeted and assisted patients upon arrival, ensuring a welcoming environment.
  • Managed appointment scheduling and maintained accurate patient records.

Sales Associates

Macy's
Saugus, MA
04.2024 - 01.2025
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
  • Maintained organized sales floor by restocking merchandise and arranging displays to attract customers.
  • Collaborated with team members to meet daily sales goals and improve store performance.
  • Conducted inventory checks regularly to identify stock levels and assist with replenishment orders.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Associate

Carter’s
Somerville, MA
04.2023 - 01.2024
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained organized merchandise displays to promote sales and improve store aesthetics.
  • Processed transactions accurately while ensuring compliance with cash handling procedures.
  • Collaborated with team members to execute promotional events and optimize inventory management.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

High School Diploma -

Malden HighSchool
Malden, MA

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Data entry
  • Telephone etiquette
  • Scheduling
  • File organization
  • Work prioritization
  • Spanish

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Front Desk Receptionist

Danvers Aesthetic Family Dentistry
03.2025 - Current

Sales Associates

Macy's
04.2024 - 01.2025

Sales Associate

Carter’s
04.2023 - 01.2024

High School Diploma -

Malden HighSchool