Years of professional HR experience
MELVIN HOWARD
Memphis,US
Summary
Skilled and seasoned HR professional with 3 years of full-cycle HR experience and proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
3
3
Work History
Corporate HR Specialist
Amazon
Virtual, TN
06.2022 - Current
- Responded quickly and accurately to 50-100 daily queries from corporate employees via phone, web case, and chat, ultimately providing issue resolution
- Escalated broken processes and employee experiences, while continuously dived deep to find new ways to improve employee experience and speed of resolution
- Identified employee-impacting issues and implements solutions and process improvements to increase customer satisfaction
- Managed confidential and sensitive employee information and adheres to strict data privacy standards.
- Resolved employee complaints and grievances successfully through mediation and collaboration.
Staffing Coordinator
Amazon
Nashville, TN
09.2021 - 06.2022
- Led and Managed team of 12 staffing administrators with overseeing hiring, processing, and everyday interactions with Amazon candidates
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
- Developed guidelines, questionnaires and processes for assessing, interviewing, and onboarding phases.
- Developed and facilitated over 200 new-hire orientations.
- Coordinated and administered job fairs and other recruitment events to engage potential talent.
- Developed and implemented onboarding and orientation programs for new employees.
Sr. HR Assistant
Amazon
Nashville, TN
05.2020 - 09.2021
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Monitored over 700 hourly employees attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Developed and maintained HR policies and procedures.
- Converted 200 hourly employee status from temporary to permanent.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
Education
Bachelor of Science - Communications
Middle Tennessee State University
Skills
- Talent Acquisition
- Microsoft Office
- Employee Relations
- Recruiting Support
- PeopleSoft HRMS
- Employee Onboarding
- ADP
- Project Management
- Employee Benefits
- Team Leading
- Mentoring
Timeline
Corporate HR Specialist
Amazon
06.2022 - Current
Staffing Coordinator
Amazon
09.2021 - 06.2022
Sr. HR Assistant
Amazon
05.2020 - 09.2021
Bachelor of Science - Communications
Middle Tennessee State University