Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
Work History
Owner
M Norris Construction
07.2005 - Current
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Firefighter Captain
City of Bowling Green KY
07.2001 - 10.2021
Developed incident action plans to effectively manage resources during complex emergencies.
Coordinated pre-fire planning sessions to gather vital information about potential risks within the community or specific structures.
Oversaw maintenance of equipment and apparatuses, ensuring readiness for emergency situations at all times.
Increased firefighter safety by implementing risk management principles into operational guidelines and decision-making processes.
Reduced property damage by directing effective salvage and overhaul procedures during fire incidents.
Mentored junior firefighters in their professional development, fostering a supportive learning environment within the team.
Promoted community awareness of fire safety through participation in educational programs and events.
Supervised daily station activities such as equipment checks, facility maintenance tasks, and fitness training routines among crew members.
Evaluated team members'' skills regularly to identify areas for improvement and provided targeted training opportunities accordingly.
Ensured public safety by conducting building inspections, identifying hazards, and enforcing compliance with fire codes.
Collaborated with other agencies for coordinated response during multi-agency incidents, maximizing resource utilization.
Compiled and maintained log books, run reports and training records.
Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
Made daily inspections of facilities and equipment.
Conducted periodic firefighter written performance evaluations and completed written recommendations on probationary firefighters.
Inspected apparatus, equipment, grounds, and stations for proper order and condition.
Assessed scenes, coordinated responses and communicated critical details to superiors through two-way radios.
Oversaw scene operations and assigned firefighters to strategic locations.