Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melvin Peterson

Freeport, NY,NY

Summary

Enthusiastic professional who is willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.

Overview

14
14
years of professional experience

Work History

Delivery Driver

FedEx-Cunex
, NY
06.2017 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Delivered tactful discussions and diplomacy when responding to escalating situations.
  • Working knowledge of receiving, storing and distribution.
  • Verified accuracy of all deliveries against order forms.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Resolved customer complaints in a professional manner.
  • Proficient in warehouse management systems.
  • Commicates in a effective and business like fashion.
  • Lifts up to 75 lbs
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Stocker Associate

Burlington
Westbury, NY
11.2017 - 12.2017
  • Maintained inventory and ordered new supplies to meet expected needs.
  • Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
  • Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Greeted customers and responded to informational requests.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Resolved customer complaints in a professional manner.
  • Answered incoming phone calls from customers regarding product availability or store locations.

Program Coordinator

Scope Education Services
Valley Stream, NY
02.2010 - 08.2017

  • Monitored student behavior to ensure a safe environment.
  • Organized and facilitated recreational activities for students.
  • Provided guidance and mentorship to younger members of the team.
  • Prepared facilities for activities before student arrival and led students in cleaning and securing program areas after meetings.
  • Collaborated with school administrators to recommend expansion or modification to current programs, secure funding and provide necessary supplies and equipment.
  • Enrolled new members in program, gathering personal information and administering new member survey questions.
  • Assisted in resolving conflicts between participants in a calm, respectful manner.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

Diploma -

Uniondale High School
Uniondale, NY
06.2002

Skills

  • Customer Service
  • Order Processing
  • Customer Relationship Management
  • Calm and Professional Under Pressure
  • Cargo Handling
  • Attention to Detail
  • Excellent Sense of Direction
  • Time Management
  • Exceptional Written and Verbal Communication Skills
  • Teamwork and Collaboration

Timeline

Stocker Associate

Burlington
11.2017 - 12.2017

Delivery Driver

FedEx-Cunex
06.2017 - Current

Program Coordinator

Scope Education Services
02.2010 - 08.2017

Diploma -

Uniondale High School

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Melvin Peterson