Melvin Shoemaker
Stowe,VT
Summary
Energetic, enthusiastic and experienced hospitality and outdoor recreation professional. Experience coaching and guiding skiers, kayakers and hikers of all ages and ability levels. Substantial experience in guest/customer service in active, fast paced indoor and outdoor environments, and passionate about providing an excellent guest experience in any environment!
Overview
5
5
years of professional experience
Work History
Server
Trapp Family Lodge
Stowe, Vermont
10.2024 - Current
- Provided excellent customer service in a fast-paced restaurant environment.
- Handled customer inquiries and resolved issues promptly and professionally.
- Monitored tables for guest needs and ensured prompt service throughout meals.
Mountain Kids Club Director
Trapp Family Lodge
Stowe, Vermont
05.2024 - Current
- Served as Director of the in house summer camp program, Overseeing program planning and all day to day operations.
- Maintained inventory of supplies necessary for day-to-day operations of the club.
- Developed and implemented marketing strategies to promote the club's programs and services.
Kayak Guide/Snowshoe Guide
Umiak Outdoor Outfitters
Stowe, VT
05.2023 - Current
- Facilitated tours to groups of up to 14.
- Maintained strong proficiency in CPR, First Aid and rescue techniques to provide optimal support to individuals in distress.
- Displayed strong public speaking skills and communication abilities to facilitate highest quality tour for guests.
- Described tour points of interest to group members, responding to general inquiries and questions.
Ski Instructor
Stowe Mountain Resort
Stowe, VT
03.2022 - Current
- Coached primarily adolescent skiers of all ages as well as adult and adaptive skiers.
- Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
- Trained students in proper use of equipment.
- Assessed snow/trail conditions and selected appropriate terrain to ensure safety, fun and learning.
Server
The Backyard
Stowe, Vermont
12.2023 - 09.2024
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Lead Server
Thai in the Mountain
Stowe, Vermont
09.2023 - 04.2024
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Developed and implemented standard operating procedures for the restaurant's dining room operations.
- Ensured all food orders were accurate and delivered promptly to customers tables.
- Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
- Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
Spruce Peak Day Camp Director
KE Camps
Stowe, VT
05.2023 - 08.2023
- Planned programs of events or schedules of activities.
- Scheduled and coordinated events and activities.
- Delegated work to staff, setting priorities and goals.
- Monitored safety and procedures pertaining to complete supervision of campers and staff.
- Promoted positive work environment and staff motivation through effective communication and supportive team building activities.
U-Pick/Corn Maze Supervisor
Mt Airy Orchards
Dillsburg, PA
08.2022 - 10.2022
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Managed a U-Pick shed during the week, guiding guests through the process and handling weighing and paying at check out.
- Managed an old fashioned farm fun area/corn maze on weekends and guided guests on how to make the most of their time at the orchard.
Lead Summer Camp Counselor
Roundtop Mountain Resort
Dillsburg, PA
05.2022 - 08.2022
- Led a group of children in a variety of activities including camp games, paddling/water sports, high ropes/climbing, hiking, paintball and other outdoor activities while maintaining a safe environment.
- Communicated with other counselors to coordinate group activities.
- Helped campers build confidence and self-esteem through consistent guidance and mentoring.
- Coordinated and led group activities for campers and counselors.
- Planned various indoor activities during periods of inclement weather to promote camper satisfaction.
- Identified safety concerns and acted quickly to resolve issues and keep campers safe and healthy.
Ski Instructor
Roundtop Mountain Resort
Dillsburg, PA
12.2020 - 03.2022
- Coached adolescent and adult skiers of all ages.
- Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
- Trained students in proper use of equipment.
- Assessed snow/trail conditions and selected appropriate terrain to ensure safety, fun and learning.
Education
High School Diploma -
East Juniata High School
Mcalisterville, PA06.2009
Some College (No Degree) - Music Education/Business
Shenandoah University
Winchester, VASkills
- Customer Service
- Group and individual instruction
- Group Tours
- Guest Relations
- Allergy awareness
- Upselling strategies
Timeline
Server
Trapp Family Lodge
10.2024 - Current
Mountain Kids Club Director
Trapp Family Lodge
05.2024 - Current
Server
The Backyard
12.2023 - 09.2024
Lead Server
Thai in the Mountain
09.2023 - 04.2024
Kayak Guide/Snowshoe Guide
Umiak Outdoor Outfitters
05.2023 - Current
Spruce Peak Day Camp Director
KE Camps
05.2023 - 08.2023
U-Pick/Corn Maze Supervisor
Mt Airy Orchards
08.2022 - 10.2022
Lead Summer Camp Counselor
Roundtop Mountain Resort
05.2022 - 08.2022
Ski Instructor
Stowe Mountain Resort
03.2022 - Current
Ski Instructor
Roundtop Mountain Resort
12.2020 - 03.2022
High School Diploma -
East Juniata High School
Some College (No Degree) - Music Education/Business
Shenandoah University