Melvinika Cook
Montgomery,AL
Summary
With over 7 years of experience in customer service, including a pivotal role at Ed Financial, I excel in relationship building and critical thinking. Known for enhancing customer retention through empathetic conflict resolution and effective complaint handling, my approach consistently leads to increased loyalty and repeat business.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Ed Financial
08.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Substitute Teacher, K-12
Kelly Educational Services
02.2020 - 08.2021
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Customer Service Representative
SYKES
08.2018 - 02.2020
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
License - Real Estate
Martin And Fellows Real Estate School
Montgomery, AL04-2023
High School Diploma -
Lee High School
Montgomery, AL05-2018
Skills
- Over 7 years of customer service experience
- Relationship Building
- Customer Retention
- Critical Thinking
Timeline
Customer Service Representative
Ed Financial
08.2021 - Current
Substitute Teacher, K-12
Kelly Educational Services
02.2020 - 08.2021
Customer Service Representative
SYKES
08.2018 - 02.2020
License - Real Estate
Martin And Fellows Real Estate School
High School Diploma -
Lee High School
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