Melvyn Griffin
1234 Poplar Hill Drive,OH
Summary
Dynamic Operations Manager and Salesperson with a proven track record at One Way of Ohio Carpet Restoration, excelling in customer relationship building and sales strategy development. Spearheaded initiatives that significantly enhanced customer satisfaction and sales outcomes, demonstrating exceptional leadership and negotiation skills. Expert in fostering team collaboration and driving business growth through strategic planning and effective communication.
Overview
2025
2025
years of professional experience
Work History
Salesperson
One Way of Ohio Carpet Restoration
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
Operations Manager
One Way of Ohio Carpet Restoration
01.2011 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Education
Bachelor In Science - Strength And Conditioning
The University of Findlay
Findlay, OHSkills
- Customer service
- Customer care
- Relationship building
- Customer relationship building
- Customer engagement
- Networking
- Sales strategy development
- Active listening
- Sales management
- Complaint handling
- Business development
- Up-selling
- Cold calling
- Account management
Timeline
Operations Manager
One Way of Ohio Carpet Restoration
01.2011 - Current
Salesperson
One Way of Ohio Carpet Restoration
Bachelor In Science - Strength And Conditioning
The University of Findlay
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