Melyssa Morgan
Brooklyn,NY
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
5
5
years of professional experience
Work History
Treatment Coordinator
Pediatric Dentistry
Brooklyn
10.2023 - Current
- Managed patient scheduling and ensured anefficient flow of appointments, resulting in an 80% decrease in wait times
- Coordinated treatment plans with dentists and specialists to provide comprehensive care for patients
- . Educated patients on various treatment options, explaining procedures, benefits, and potential risks
- Collaborated with the billing department to resolve any insurance claim issues or discrepancies
- Maintained accurate and up-to-date knowledge of dental procedures, materials, and technologies
- Managed inventory of dental supplies and equipment, ensuring availability for smooth operations
- Participated in team meetings to discuss practice goals, improvements in patient care processes, etc.
- Performed in a team leader capacity and organized all treatment and placement activities.
Dental Receptionist
Pediatric Dentistry of Boro Park
Brooklyn
09.2023 - Current
- Greeted patients when they arrive at the dentist's office
- Scheduled appointments for patients
- Maintained patient accounts and records
- Prepared and sent patient bills
- Submitted patient claims to insurance companies
- Assisted patients in filling out required intake and medical forms.
Medical Receptionist
Traube, Plaush & Marush
Brooklyn
05.2022 - 08.2023
- Greeted patients in the facilities and over the phone
- Assisted doctors, nurses, and patients
- Scheduled doctors' appointments for patients
- Performed clerical and administrative tasks
- Prepared medical files
- Maintained and kept patient information confidential.
Assistant Teacher
Daycare
Brooklyn
05.2022 - 08.2022
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Completed daily reports, meal count sheets, and attendance logs.
- Supported student physical, mental, and social development using classroom games and activities.
- Oversaw students in theclassroom and common areas to monitor, enforce rules, and support lead teacher.
- Supervised recess, lunch and daily student intake and dismissal.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
Lead Teacher
YWCA
Buffalo
01.2022 - 05.2022
- Uses and promotes positive guidance techniques
- Communicates with children on their developmental level
- Establishes routines with smooth transition periods
- Increased student involvement in program offerings through strategic redesign of program processes and methods
- Planned and implemented different daily activities to enhance overall development and growth of every student.
Assistant Manager
Sunglass Hut
Brooklyn
02.2020 - 01.2022
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Operating cash registers, managing financial transactions, and balancing drawers
- Directing customers to merchandise within the store
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Made hiring recommendations to increase company's productivity and profitability with quality workers
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Bachelor of Science - Biology
University Of Buffalo
Buffalo, NY05.2023
Skills
- Insurance Verification
- Knowledge of dental insurance
- Bookkeeping
- Appointment Scheduling
- Patient Care Coordination
- Treatment Planning
Timeline
Treatment Coordinator
Pediatric Dentistry
10.2023 - Current
Dental Receptionist
Pediatric Dentistry of Boro Park
09.2023 - Current
Medical Receptionist
Traube, Plaush & Marush
05.2022 - 08.2023
Assistant Teacher
Daycare
05.2022 - 08.2022
Lead Teacher
YWCA
01.2022 - 05.2022
Assistant Manager
Sunglass Hut
02.2020 - 01.2022
Bachelor of Science - Biology
University Of Buffalo
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