Memphis Thompson
Austin,TX
Summary
Dynamic and enthusiastic service professional with over 10 years of experience in the hospitality industry, specializing in luxury and high-end environments. Known for delivering exceptional customer service with an uplifting and positive attitude, creating memorable experiences.
Overview
11
11
years of professional experience
Work History
Cabana Server
Fairmont Austin
Austin , TX
02.2018 - 07.2024
- VIP Cabana server - Luxury cabana environment, ensuring an exceptional experience that met and exceeded guest expectations.
- Banquet server/bartender - Provided superior food and beverage service during high - volume events, including weddings, corporate functions, and private parties, catering to up to 3,000 guests per event and always keep a positive attitude wile working up to 60 hours a week.
- Barista - Crafted a wide variety of coffee beverages, including espresso - based drinks, pour - overs, and cold brews, while consistently meeting high standards for taste and presentation.
Server
Italic
01.2017 - 03.2018
- Developed an in-depth knowledge of Italian cuisine, including somalia classes to offer informed menu recommendations and pairings.
- Maintained a polished and elegant table setting, ensuring every detail from glassware to silverware met the restaurant's high standards.
- Cultivated warm relationships with regular customers.
Server
Piatti Ristorante and Bar
01.2014 - 01.2017
- Server/Bartender - Provided a polished and professional service
- Trained and mentored new staff members, sharing expertise in Italian cuisine.
- Managed multiple tables and bar patrons simultaneously, ensuring efficient service even during peak dining hours without compromising quality
Education
Winston Churchill High School
San Antonio, TXSkills
- Exceptional Customer Service
- Upselling and Revenue Generation
- Fine Dining Etiquette
- Food and Beverage Knowledge
- Communication and Interpersonal Skills
- Attention to Detail
- Multitasking and Time Management
- Team Collaboration
- Adaptability and Flexibility
tripadvisor reviews
'Memphis at the pool was the highlight of my trip! he brings the best energy and incredible service. I got a cabana an hosted friends. He made the experience pure luxury. Can't speak highly enough about him. Gold level all day'
"Memphis did not only make sure all our food and beverage needs were met, but he also made the overall experience even better with his fun personality, if you're looking for impeccable service, ask for Memphis!"
"I never leave these reviews but BEST service. I'm picky. Like Bay Area California eye roll picky. But Memphis is the reason I'm coming back to Austin, coming back to the Fairmont pool"
Timeline
Cabana Server
Fairmont Austin
02.2018 - 07.2024
Server
Italic
01.2017 - 03.2018
Server
Piatti Ristorante and Bar
01.2014 - 01.2017
Winston Churchill High School
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