Mendel Bernadel
Plantation,USA
Summary
As a highly driven Customer Care Specialist with over eight years of experience in call center operations and sales, I bring a proven track record of excellence in customer support, data entry, and financial management. Fluent in French and proficient in Microsoft Office, Excel, and computer networking, I possess strong technical and interpersonal skills. My dedication to operational efficiency and commitment to enhancing organizational performance make me a valuable asset to any team I join.
Overview
12
12
years of professional experience
Work History
Sales Associate
Complete Health Advisors
02.2025 - Current
- As a fronter for a Complete Health Advisors, I'm the first point of contact for customers, greeting them with professionalism and helping them navigate their initial inquiries about health insurance plans.
- My main tasks include answering basic questions about coverage and premiums, qualifying leads by assessing customer needs, and setting up appointments for sales agents to take over.
- I also enter customer data into our CRM system accurately and ensure compliance with regulations like HIPAA while maintaining a friendly, customer-focused attitude.
- It's a fast-paced role where I juggle communication, organization, and follow-ups to keep the process smooth and efficient.
Retention Specialist
American Residential Warranty
Boca Raton, FL
12.2024 - 02.2025
- Handling calls or messages from customers who want out-maybe their AC broke, the claim got denied, or they're just fed up with the fees.
- Recreating the value of plan and solving issues to help the customer understand their coverage more.
- Negotiation's a big piece too, and of course maintaining the highest level of professionalism while doing so.
Resolution Manager
Choice Home Warranty
Plantation, FL
04.2023 - 12.2024
- Resolving customers home warranty's needs revolving around appointment setting, claim journey adjustments, and being a lesion between the customer and our certified technicians while ensuring customer satisfaction.
- As a resolution manager my job is to cater to the needs of the customer as efficiently as possible while staying within the guidelines of the company.
- Being flexible, understanding, but completing tasks using quick and precise thinking skills.
- Indeed every situation is unique in their own right but it is important for me to use the experience I've garnered from past situations while dealing with the tasks at hand.
Customer Service Representative
MAXIMUS
Tamarac, FL
01.2020 - 05.2020
- My duty was to complete the 2020 Census for respondents over the phone and to assist the respondents with information on filling out their 2020 Census.
- I also answered standard FAQ questions and provided a better understanding of the Census program to the callers.
- While always remaining professional, accurate, and diligent.
Sales Representative
KEF Capital
Pompano Beach, FL
04.2019 - 12.2019
- Selling working capital to small business owners.
- Providing reliable information to business owners to help pick the best financial plans for their company.
- Following up on leads.
- Building rapport with business owners that might need funds in the future.
- Explaining the difference between a bank loan and working capital.
Customer Service Representative
CENTAH
01.2016 - 01.2018
- Providing the best customer service home renovators, on behalf of companies such as Costco, Carrier, Leaf guard, etc.
- Completing Individual task with accuracy.
- Reassuring frustrated customers that their problems with be remedied with effectiveness.
- Providing a pleasant experience for the customer through high quality customer service.
Sales Representative
CREDIT ALERT PLUS
Miami, FL
01.2014 - 12.2015
- Selling identity protection to TD Bank credit card holders.
- Working collaboratively in a team environment.
- Answering customer questions regarding products.
- Emphasizing product features based on analysis customers' need.
Education
High school Diploma -
Morning Star Christian Academy
Port-au-Prince, HTSkills
- Telemarketing
- Customer Care
- Time management
- Customer Support
- Budgeting
- Csr
- Bilingual
- Computer Networking
- Data Entry
- Call Center
- Accounts receivable
- Customer service
- Google Suite
- Management
- Sales
- Recruiting
- Microsoft Excel
- Strategic Planning
- Financial Management
- Microsoft Office
- Computer Skills
- Computer Literacy
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Sales Associate
Complete Health Advisors
02.2025 - Current
Retention Specialist
American Residential Warranty
12.2024 - 02.2025
Resolution Manager
Choice Home Warranty
04.2023 - 12.2024
Customer Service Representative
MAXIMUS
01.2020 - 05.2020
Sales Representative
KEF Capital
04.2019 - 12.2019
Customer Service Representative
CENTAH
01.2016 - 01.2018
Sales Representative
CREDIT ALERT PLUS
01.2014 - 12.2015
High school Diploma -
Morning Star Christian Academy