Menerva Bonete
Maricopa,AZ
Summary
Accurately calculates payouts and properly utilizes gaming equipment to seamlessly manage games. Prioritizes positive customer service outcomes with patient communication of procedures and calm demeanor throughout interactions. Passionate, Hardworker, Quick learner, Teamwork Skills, Easy to work with and Bring positive attitude and commitment to continuous and willingness to learn and growth.
Dedicated Table Games Dealer with expertise in game management and guest service. Committed to maintaining a secure gaming environment while delivering exceptional customer experiences.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Table Games Dealer
Harrahs Ak Chin Casino
Maricopa, AZ
05.2006 - Current
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Maintained a clean, orderly gaming area to ensure customer satisfaction and secure environment.
- Learned and followed company procedures to maintain consistency and standards.
- Provided exceptional customer service while interacting with patrons at the table.
Beverage Server
Harrahs Ak Chin Casino
Maricopa, AZ
05.2006 - 05.2010
- Prepared different kind of beverages including alcohol according to customer requests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Some College - Bachelor Science of Nursing
Davao Doctors College
Davao City Philippines 06.2000 - 05.2005
Skills
- Game management
- Payoff control
- Table management
- Game rules
- Security procedures
- Team building
- Attention to detail
- Adaptability and flexibility
- Deal cards
- Reliability
- Multi-tasking
- Goal setting
- Teamwork and collaboration
- Guest service
- Professionalism
- Active listening
- Effective communication
- Professional ethics
- Time management
Certification
- Licensed Real Estate Agent - 07/ 2017 to Current
- Assisted Living Facility Manager - 05/2025 to Current
Timeline
Table Games Dealer
Harrahs Ak Chin Casino
05.2006 - Current
Beverage Server
Harrahs Ak Chin Casino
05.2006 - 05.2010
Some College - Bachelor Science of Nursing
Davao Doctors College
06.2000 - 05.2005