Meonjanea Morris

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Updated account information to maintain customer records.

Communicate with brokers and internal customers on loans received for
PreCD

Review all documents in a file prior to starting the closing package to
ensure that names of borrower, loan amount, property address, and any
other information matches on all documents in the file
Review LE, TIL and COC to ensure most recent is in file and accurate
Check the warehouse bank assigned to the loan to ensure the attorney is
approved with the bank
Work with the Broker and deliver great customer service experience while
ensuring compliance, quality and efficiency as the loans moved through
the final process
Prepare closing package, collaborate with attorneys and loan originator
during CD preparation, send to closing agent, and copy loan originator
and processor
Accurately prepared and delivered mortgage
Closing Disclosures for loan closings.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Effectively link customer needs to product service solutions within a
  complex sale-based environment
• Educated customers regarding the value and benefits associated with products and services
• Achieved monthly individual and team-based performance targeted sales
• Navigated among multiple systems and screen
• Maintained inbound availability to support telephone service levels and customer satisfaction.