Merari Recio
Department of Veteran Affairs
Bermuda Dunes,CA
2
Languages
12
years of professional experience
Experienced medical support professional prepared for responsibilities of this role. Known for strong team collaboration, adaptability, and achieving results. Skilled in patient scheduling, electronic health records management. Valued for reliability, communication skills, and ability to meet evolving needs.
Work History
Advanced Medical Support Assistant
2 Years 4 Months- Managed patient scheduling and appointment coordination utilizing VistA and other electronic health record systems.
- Facilitated effective communication between veterans and healthcare providers, ensuring timely access to services.
- Maintain strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Assists with day-to-day operations, working efficiently and productively with all team members.
Medical Support Assistant
2 Years 6 Months- Managed patient scheduling and coordination of appointments to optimize clinic efficiency.
- Assisted in maintaining accurate electronic health records, ensuring compliance with data integrity standards.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Supported medical staff in administrative tasks, enhancing workflow and operational effectiveness.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
- Provided backup support to office staff by answering phones and scheduling appointments.
MA/PSR
1 Year- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
Medical Assisting/ Front/Back office
1 Year- Maintaining rooms organized, stocked and cleaned, Receiving Chief Complaint and Performing Vital Signs, Administering injections and vaccines and Drawing blood and Translating for the Provider. Scheduling patient's appointment on EHR, etc..
Medical Assisting/ Front/Back office
1 Year 6 Months- Maintaining rooms organized, stocked and cleaned, Receiving Chief Complaint and Performing Vital Signs, Administering injections and Drawing blood and Translating for the Provider. Front desk receptionist Greet Patients. Verifying insurances, Answer phones, Authorizations.
Senior Representative Agent
1 Year- Mentored junior staff, fostering skill development and promoting a collaborative team environment.
- Developed comprehensive knowledge of industry trends, regulatory requirements, and best practices in order to provide informed guidance to clients.
Internship
2 MonthsCustomer Service
1 Year 5 Months- Making phone calls to parent of students in the tutoring program, Making sure students made progress in their tutoring, Logging students progress into the TutoringOne computer program and documented notes.
Education
Medical Clinical Administrative Professional Certificate
High School Diploma
Skills
HIPAA compliance
Clinical Electronic health Records
Appointment Scheduling
Tasking
Patient Care
Clinical knowledge
Microsoft Office.
Medical terminology
Multitasking
Bilingual communication
Microsoft Office
Teamwork
Reliable team player
Professionalism and ethics
Adaptable
Patient communication
Conflict resolution techniques
Languages
Spanish
English
Timeline
Advanced Medical Support Assistant
Department of Veteran Affairs
04.2024 - CurrentRead More
Medical Support Assistant
STGi
10.2021 - 04.2024Read More
MA/PSR
Loma Linda University Health Care
10.2020 - 10.2021Read More
Medical Assisting/ Front/Back office
Centro Medico Coachella Borrego Health
05.2019 - 05.2020Read More
Medical Assisting/ Front/Back office
Dr. Dennis Roberts
04.2017 - 10.2018Read More
Senior Representative Agent
Primerica Life insurance sales
01.2017 - 01.2018Read More
Internship
Centro Medico Coachella Borrego Health
01.2017 - 03.2017Read More
Customer Service
TutoringOne
12.2014 - 05.2016Read More
Indio High School
High School Diploma
Read More
Riverside School of Career Education
Medical Clinical Administrative Professional Certificate
Read More