Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mercades Bush

Opa-locka

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Nutrition Assistant

Joe DiMaggio Children's Hospital
Hollywood
10.2024 - Current
  • Assisted dietitians with meal planning for special needs patients based on individual requirements.
  • Counseled clients on selecting appropriate foods based on their medical conditions or allergies.
  • Established and maintained thorough nutritional records and information.
  • Collaborated with other departments such as Dietary Services, Food Service, or Medical Records when necessary.

Assistant Store Manager

Discount Meat Shop
Decatur
05.2023 - 09.2024
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Handled scheduling for store shifts to achieve adequate staffing.
  • Maintained a safe working environment by enforcing safety regulations.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.

Executive Administrative Assistant

Department of Transportation & Public Works
Miami
01.2017 - 05.2023
  • Managed director's calendar and prepared meeting agenda and materials.
  • Executed special objectives and projects in response to executive team and board member requests.
  • Handled confidential information with discretion and integrity.
  • Established procedures for maintaining files of all office correspondence, memorandums, agreements, and contracts, ensuring easy access when needed.

Customer Service Representative Team Lead

T-Mobile
Miramar
05.2016 - 12.2016
  • Resolved escalated customer complaints in a timely manner.
  • Performed quality assurance audits of calls handled by representatives.
  • Ensured compliance with all applicable laws and regulations related to customer service operations.
  • Monitored team performance metrics such as call wait times, average handle time and first call resolution rates.

Education

High School Diploma -

Miami Carol City Senior High
Miami, FL
06.2012

Skills

  • Customer service
  • Conflict resolution
  • Food safety
  • Dietary compliance
  • Nutritional record keeping
  • Nutritional counseling
  • File organization
  • Microsoft Office
  • Communication skills
  • Spreadsheet tracking
  • Office management

Timeline

Nutrition Assistant

Joe DiMaggio Children's Hospital
10.2024 - Current

Assistant Store Manager

Discount Meat Shop
05.2023 - 09.2024

Executive Administrative Assistant

Department of Transportation & Public Works
01.2017 - 05.2023

Customer Service Representative Team Lead

T-Mobile
05.2016 - 12.2016

High School Diploma -

Miami Carol City Senior High

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