MERCADES DAVIS
Oakland,CA
Overview
11
11
years of professional experience
Work History
Supervisor
MAG USA Escape Lounge
Oakland, CA
08.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Set overall vision and provided team leadership.
Supervisor
Spirit Airlines Inc.
Oakland, CA
02.2017 - 08.2021
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Supervisor
HMSHost
Oakland, CA
07.2012 - 03.2018
- Tracked and prepared quarterly reports of sales goals to management.
- Performed annual evaluations and reviews for large staff of employees.
- Introduced team contests and goals to enhance productivity and improve employee morale.
Education
Castlemont High School
Oakland, CA06.1999
Skills
- Job Assignments
- Administration and Reporting
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Performance Motivation
- Employee Coaching and Motivation
- Supervising Employees
- Agent Assistance
- Employee Performance Management
- Shift Coverage
Timeline
Supervisor
MAG USA Escape Lounge
08.2021 - Current
Supervisor
Spirit Airlines Inc.
02.2017 - 08.2021
Supervisor
HMSHost
07.2012 - 03.2018
Castlemont High School
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