Merce’as Linter
Augusta
Summary
Dynamic and results-driven professional with extensive experience at Miyabi Kyoto Japanese Steak, excelling in customer service and effective multitasking. Proven ability to enhance guest satisfaction through strong problem-solving skills and team communication. Adept at managing high-pressure situations while maintaining organization and delivering exceptional dining experiences.
Overview
4
4
years of professional experience
Work History
Hostess
Miyabi Kyoto Japanese Steak
Augusta, GA
06.2022 - 05.2026
- Greeted and seated guests promptly, ensuring welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Collaborated with kitchen staff to communicate special requests efficiently.
- Trained new hosts on service standards and customer interaction protocols.
- Assisted in maintaining cleanliness and organization of dining area.
- Handled guest inquiries and complaints, enhancing overall satisfaction levels.
- Monitored dining room activities to ensure smooth operations during peak hours.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Server
Miyabi Kyoto Japanese Steak
06.2022 - 05.2026
- Provided exceptional customer service, addressing guest inquiries and ensuring satisfaction.
- Collaborated with kitchen staff to deliver timely and accurate meal orders.
- Managed multiple tables efficiently during peak hours, enhancing overall dining experience.
- Assisted in training new servers on menu items and service protocols.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Coordinated with management to resolve customer complaints effectively and swiftly.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Created warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Technology And Water Resources
Georgia Military College
Augusta, GA05.2027
High School Diploma -
Academy of Richmond County
Augusta, GA05.2024
Skills
Customer service
Effective multitasking
Patience and empathy
Phone etiquette
Customer Service
Team Communication
Time Management
Organization
Multitasking
Leadership
Problem Solving
Cash Handling
Microsoft Office
Languages
English
Native or Bilingual
Pohnpeian
Native or Bilingual
Timeline
Hostess
Miyabi Kyoto Japanese Steak
06.2022 - 05.2026
Server
Miyabi Kyoto Japanese Steak
06.2022 - 05.2026
Technology And Water Resources
Georgia Military College
High School Diploma -
Academy of Richmond County